Toshiba Digital Business Telephone Solutions manual Volume

Page 41

Index

V

volume 3

Strata CT ACD Supervisor November 2001

33

Image 41

Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons ButtonsFlexible Buttons Directory Number DN Buttons Soft KeysDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceSupervisor Log In/Out Logging In/OutSuccessful log is displayed on Your LCD shown on the rightTo log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo end monitoring Call MonitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferTo lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume