Toshiba Digital Business Telephone Solutions manual Conventions, Action/Response

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OrganisationIntroduction

Conventions

Conventions

Description

Note

Elaborates specific items or references other information. Within some tables, general

notes apply to the entire table and numbered notes apply to specific items.

 

Important!

Calls attention to important instructions or information.

CAUTION!

Advises you that hardware, software applications, or data could be damaged if the

instructions are not followed closely.

 

WARNING!

Alerts you when the given task could cause personal injury or death.

[DN]

Represents any Directory Number button, also known as an extension or intercom

number.

 

 

Represents any Primary Directory Number button (the extension number for the

[PDN]

telephone). An extra appearance of the PDN on the same phone is not considered as a

 

SDN.

[SDN]

Represents any Secondary appearance of a PDN. A PDN which appears on another

telephone is considered an SDN.

 

[PhDN]

Represents any Phantom Directory Number button (an additional DN).

Arial Bold

Represents telephone buttons.

 

Shows a multiple PC keyboard or phone button entry. Entries without spaces between

Plus (+)

them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between

 

them show a sequential entry. Example: # + 5.

Tilde (~)

Means “through.” Example: 200~220 station range.

Denotes the step in a one-step procedure.

Denotes a procedure.

See Figure 10

Grey words within the printed text denote cross-references. In the electronic version of

this document (Strata CT Library CD-ROM), cross-references appear in blue hypertext.

 

Action/Response

The left column gives you single or numbered steps that you need to perform a procedure. These steps apply to both mouse or keyboard use.

The right column gives the immediate response to your action. This column also includes additional notes and comments.

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Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Directory Button Definitions Soft KeysDirectory Number DN Buttons Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentSuccessful log is displayed on Logging In/OutSupervisor Log In/Out Your LCD shown on the rightTo cancel Supervisor log Agent Log In/OutTo log out Supervisor To cancel Agent log Agent/Queue StatusTo log out Agent To monitor Agent Status To view the status of another ACD group To monitor Queue StatusTo program the SD button for one-touch Agent Status Call MonitoringTo end monitoring To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferTo assign or change NT Lock password Night Transfer LockTo lock Night Transfer Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume