Toshiba Digital Business Telephone Solutions manual Logging In/Out, Supervisor Log In/Out

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Features

Logging In/Out

 

 

Logging In/Out

You can log in and out as an ACD Supervisor or Agent by entering ID codes at your station. Your telephone can only be logged in as an Agent or Supervisor, but not both. If you log in as an Agent, your station is available for incoming ACD calls. You must log in as an ACD Supervisor to access to your Supervisor features.

Supervisor Log In/Out

1.Press Log In/Out

...or [PDN] + #4031.

2.Enter your Supervisor ID code and press Spkr

...or hang up if you used [PDN] + #4031.

The Log In/Out LED flashes red,

 

NO. 203

and the LCD prompts you for your

ENTER ID CODE

ID code.

 

 

The Log In/Out LED lights steady red, or you hear a one-second burst of dial tone if you used the [PDN] + #4031 log in method.

Note A fast busy tone means that your log in was unsuccessful, and the LCD displays LOG IN ERROR. Repeat Step 1.

The successful log is displayed on

 

 

QUE#YYY

SUP GPXX

your LCD (shown on the right).

JUN 16

WED 02:27

YYY= Number of calls in the queue

XX= Number of the ACD Group (01~16)

Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons ButtonsFlexible Buttons Button Definition Soft KeysDirectory Number DN Buttons Directory Button DefinitionsSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceYour LCD shown on the right Logging In/OutSupervisor Log In/Out Successful log is displayed onAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo program the SD button for one-touch Queue Status Call MonitoringTo end monitoring To program the SD button for one-touch Agent StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume