Toshiba Digital Business Telephone Solutions manual Index

Page 40

Index

Night Transfer 19 night transfer lock 20 Reset Queue Alarm 21 Supervisor Auto Log In 22 Transfer to ACD Group 22

fixed buttons Cnf⁄ Trn 3 Spkr 3

flexible buttons 4 End of ACD Shift 4

Night Transfer/NT Lock 4 queue status 4

reset queue alarm 4 supvr auto log in 4 transfer to ACD group 4

H

Hold 3

L

log in/out agent 12, 24 log out status 9 supervisor 11, 24

M

Message and Display 8 Mic button 3 monitor

ACD call 17, 24 agent status 14 conference channels 17 queue status 15

N

night transfer

NT lock button 4, 20 ringing (day, day 2, night) 19

P

PBX Call 9

Phantom [PhDN] buttons 5

Q

queue status 4, 24

R

reset queue alarm 24 button 4 single alarm 21 two-layer alarm 21

S

soft keys 5 speed dial

agent status 16 queue status 16

Spkr button 3 supervisor auto log in 22

button 4, 24

T

Talk 9

transfer to ACD group button 4, 24

U

unavailable 9

32	Strata CT ACD Supervisor November 2001

Image 40

Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Soft Keys Directory Number DN ButtonsDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentLogging In/Out Supervisor Log In/OutSuccessful log is displayed on Your LCD shown on the rightAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To view the status of another ACD group To monitor Queue StatusCall Monitoring To end monitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume