Toshiba Digital Business Telephone Solutions manual Agent Log In/Out, To cancel Supervisor log

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Logging In/Out

Features

 

 

You can program an SD button as your Supvr Auto Log In for one-touch dialling of the sequence outlined above see “Supervisor Auto Log In” on Page 22. The SD button should be labeled as Supvr

Auto Log In.

To cancel Supervisor log in

Press Log In/Out at any time.

To log out (Supervisor)

To begin your log out, the Log In/Out LED must be steady red. All Supervisor feature buttons

(Monitor Agent, Queue Status, etc.) are deactivated after you log out. However, if Agents are still logged in and you did not end the shift before logging out, the ACD calls are still sent to the ACD Group. It is not necessary for a telephone to be logged in as Supervisor to allow ACD calls to be sent to Agent telephones.

Press the Log In/Out

...or [PDN] + #4031, then hang up.

The Log In/Out LED turns off.

Note Log In/Out only works during an idle or non-ACD status. If your station is in any other status, the system ignores your Log In/Out request.

Agent Log In/Out

When logged in as a Supervisor, ACD calls do not ring on your telephone; but you can pick up an ACD call ringing at an Agent's station. If a Supervision telephone picks up an ACD call ringing an Agent telephone, the call is no longer tracked on ACD MIS reports. You can log into the system as an Agent. If you log in as an Agent, the telephone cannot operate as a Supervisor station.

Your telephone must have an ACD Call button to act as an Agent.

1. Press ACD Call, then Log In/

The ACD Call LED is steady green, the

 

 

NO. 203

 

Out

Log In/Out LED flashes red, and the

ENTER ID CODE

 

…or ACD Call + #4031.

LCD prompts you to enter an ID code.

 

 

 

 

 

 

 

 

 

 

 

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Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Soft Keys Directory Number DN ButtonsDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentLogging In/Out Supervisor Log In/OutSuccessful log is displayed on Your LCD shown on the rightTo log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To view the status of another ACD group To monitor Queue StatusCall Monitoring To end monitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferTo lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume