Toshiba Digital Business Telephone Solutions manual Contents

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Contents

Introduction
Organisation	iii
Action/Response	iv
Related Documents/Media	v
Chapter 1 The Grand Tour
ACD Group Supervisor	1
Buttons	3
Fixed Buttons	3
Flexible Buttons	4
Directory Number [DN] Buttons	5
Soft Keys	5
Chapter 2 Features
Feature Interaction	8
Agent Telephone Status	9
Agent Assistance	10
Logging In/Out	11
Supervisor Log In/Out	11
Agent Log In/Out	12
Agent/Queue Status	13
Call Monitoring	16
End of ACD Shift	18

Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons ButtonsFlexible Buttons Button Definition Soft KeysDirectory Number DN Buttons Directory Button DefinitionsSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceYour LCD shown on the right Logging In/OutSupervisor Log In/Out Successful log is displayed onTo cancel Supervisor log Agent Log In/OutTo log out Supervisor To cancel Agent log Agent/Queue StatusTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo program the SD button for one-touch Queue Status Call MonitoringTo end monitoring To program the SD button for one-touch Agent StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferTo assign or change NT Lock password Night Transfer LockTo lock Night Transfer To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume