Toshiba Digital Business Telephone Solutions manual PDN + #4035 + YYYY5

Page 32

Access Codes

Features

 

 

Table 4

Supervisor Access Codes

 

 

 

 

 

Features

Access Code Sequence

ACD Call Pickup

[PDN] + #4036

Agent Status (Speed Dial Button)

[PDN] + #405XX1

End of ACD Shift

[PDN] + #4039

Log In/Out (Agent)

ACD Call2 + #4031 + ZZZZ3

Log In/Out (Supervisor)

[PDN] + #4031 + XXXX4

Monitor ACD Call

[PDN] + #4035 + YYYY5

Queue Status (Speed Dial Button)

[PDN] + #404XX*

Reset Queue Alarm

[PDN] + #4034

Supvr Auto Log In (Speed Dial Button)

[PDN] + #4031 + XXXX4

Transfer to ACD Group (Speed Dial Button)

Cnf/Trn + #406XX*

1.XX = ACD Group Number 01~16 on large systems and 01~08 on small systems.

2.ACD Call button is any single appearing [PhDN] that is owned by the telephone.

3.ZZZZ = Agent ID Code used when logging into an ACD Group as an Agent.

4.XXXX = Supervisor ID code used only to log in.

5.YYYY = Agent ID.

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Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Soft Keys Directory Number DN ButtonsDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentLogging In/Out Supervisor Log In/OutSuccessful log is displayed on Your LCD shown on the rightTo log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To view the status of another ACD group To monitor Queue StatusCall Monitoring To end monitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferTo lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume
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