Avaya 3.0.0 manual Call Handling, Putting a Call on Hold

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2.To hang up, perform one of the following actions:

return the handset to its cradle.

press the Speaker () button.

press the Headset () button.

To ignore an incoming call

Select the Ignore softkey while the telephone is ringing.

The telephone immediately stops ringing. If call-forwarding has been defined (see Call Forwarding on page 16), the call is handled accordingly.

Call Handling

Putting a Call on Hold

You can put a call on hold to temporarily remove yourself from the call. While the active call is on hold, you can make outgoing calls or answer incoming calls.

To put a single call on hold

Press the Hold () button. You can replace the handset without losing the call.

To retrieve a held call

To take the call off hold, perform one of the following actions:

Pick up the handset and press the Hold () button.

For hands-free operation, press the Line/Feature () button associated with the held line or press the Hold () button.

If you are using a headset, press the Hold () button.

There may be a slight delay before the call becomes active again.

To put an active call on hold while you place a new call

You can hold an active call while you place a call to another party.

1.Press the Hold () button.

2.Press a Line/Feature () button. Place and conclude the new call.

3.Retrieve the held call.

12 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide

November 2006

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Contents Avaya one-X Quick Edition Software License Contents System Options Index Customizing Your Quick Edition IP Telephone Introducing Your TelephoneApplication/Function Softkey Label SW IP Do not disturb RetrvAccessing user options when password protection is enabled Accessing user options when password protection is disabledTo change your password To enable or disable password protection Select Password on the User Options menuViewing and Modifying User Preferences To activate and deactivate muting while on a callTo view the language settings To change the user languageTo select a ringer tone To set the call waiting toneTo adjust the contrast level of the display Select Contrast level on the User Options menuTo make a call using a speed dial Making and Answering CallsMaking Calls To make calls manuallyTo make calls using the corporate or personal directory Receiving CallsTo answer an incoming call Call Handling Putting a Call on HoldTransferring Calls Parking and Retrieving CallsTo transfer a call and speaking to the receiving party To transfer a call without speaking to the receiving partyTo park a call To retrieve a parked call from any other telephoneConference Calls To create a conference call between three partiesTo drop a single party from the conference call To place one of the participants on holdCall Forwarding To place all participants on holdTo end the conference call To forward all calls to voicemailTo disable call forwarding To forward calls to a directory numberTo forward calls to an external number To change the number of rings before forwardingZero-Redirect To specify a redirect numberUsing Call Logs To disable zero redirectTo enable zero redirect To viewing call log entriesTo clear lists, all call logs, and/or reset the counter To edit a Call Log number before you dial the numberTo delete a single entry Using Voice Mail Key FunctionRetrieving Voicemail Messages To play a voicemail messageTo monitor incoming voicemail messages To access your voicemail using any telephone Recording and Managing Personalized Voicemail GreetingsTo record your name To record a personalized greeting To delete a personalized greetingSelect Voicemail on the User Options menu Using Other Features Corporate and Personal DirectoriesTo view corporate and personal directory entries To change your name in the Corporate directoryAdding an Entry to Your Personal Directory To add an entry manuallyTo copy an entry from the corporate directory To copy an entry from the call log To copy an entry from a voicemail recordTo edit an entry in your personal directory Select My Personal Dir on the Copy Entry To menuTo enable or disable DND Do Not DisturbPaging To delete an entry from your personal directorySpeed Dial To broadcast an announcement to a paging zoneTo add a speed dial entry manually Select Speed Dial on the Copy Entry To menu Registration Information for Optional Features To edit a speed dial entryTo delete a speed dial entry Web-based System Administration Email Notification of VoicemailTeleworker Application Telephone Options Telephone Options Telephone User Option MenuTelephone Options Web Interface Menu Voice Mail Zero RedirectSystem Options System Options Telephone MenuSystem Options Web Interface Menu ForwardingIndex This guide Paging What callers hear Volume, adjusting