Avaya 3.0.0 manual Using Voice Mail, Key Function

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Using Voice Mail

Using Voice Mail

Use the voicemail to view a the list of messages, and play, copy, or delete messages. You can save caller records to your Personal directory or to a Speed Dial button.

The following table shows the options that a caller can select while leaving a message. Each key on the caller’s dialpad performs a different function.

Key Function

1Save the message and end the call.

2Listen to the message.

3Erase and re-record the message.

4Add information to the recorded message.

*Exit without leaving a message.

#Pause during recording and play voicemail prompts.

The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages or 20 minutes of messages. When your voicemail inbox is full, callers hear a message indicating that voicemail storage is full and no more messages can be saved. To recover storage space, delete some of the existing recordings.

When an individual’s telephone is not connected to the network, two other telephones on the network provide backup services and record any new voicemail for that telephone. When the telephone is reconnected, it retrieves any voicemail that is associated with its extension. The two backup telephones can each store up to five minutes of voicemail for the primary user.

For example, if you have 17 minutes of voicemail stored on your telephone and you disconnect the telephone, an additional 10 minutes of voicemail may be collected by two other telephones. When you reconnect your telephone, some of the new voicemail messages may stay on the backup telephones until you delete some of the 17 minutes of voicemail from your own telephone. You can listen to voicemail saved on backup telephones as if the messages were stored on your own telephone—the system handles play back of these messages automatically.

If you want to retrieve and/or play voicemail when you are off-site or at another extension, call your telephone extension, and when voicemail answers the call, press the * key during the greeting. You will be prompted for your password before you can access voicemail options.

Tip:

You can arrange to have a voicemail message sent to you as an e-mail attachment. For more information, see “Supporting Email Notification of Voicemail” in the Avaya one-X Quick Edition System Administration Guide.

Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide

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Contents Avaya one-X Quick Edition Software License Contents System Options Index Introducing Your Telephone Customizing Your Quick Edition IP TelephoneApplication/Function Softkey Label SW IP Do not disturb RetrvAccessing user options when password protection is enabled Accessing user options when password protection is disabledTo change your password Select Password on the User Options menu To enable or disable password protectionViewing and Modifying User Preferences To activate and deactivate muting while on a callTo change the user language To view the language settingsTo select a ringer tone To set the call waiting toneSelect Contrast level on the User Options menu To adjust the contrast level of the displayMaking and Answering Calls To make a call using a speed dialMaking Calls To make calls manuallyTo make calls using the corporate or personal directory Receiving CallsTo answer an incoming call Putting a Call on Hold Call HandlingParking and Retrieving Calls Transferring CallsTo transfer a call and speaking to the receiving party To transfer a call without speaking to the receiving partyTo retrieve a parked call from any other telephone To park a callTo create a conference call between three parties Conference CallsTo drop a single party from the conference call To place one of the participants on holdTo place all participants on hold Call ForwardingTo end the conference call To forward all calls to voicemailTo forward calls to a directory number To disable call forwardingTo forward calls to an external number To change the number of rings before forwardingTo specify a redirect number Zero-RedirectTo disable zero redirect Using Call LogsTo enable zero redirect To viewing call log entriesTo clear lists, all call logs, and/or reset the counter To edit a Call Log number before you dial the numberTo delete a single entry Key Function Using Voice MailRetrieving Voicemail Messages To play a voicemail messageTo monitor incoming voicemail messages To access your voicemail using any telephone Recording and Managing Personalized Voicemail GreetingsTo record your name To record a personalized greeting To delete a personalized greetingSelect Voicemail on the User Options menu Corporate and Personal Directories Using Other FeaturesTo view corporate and personal directory entries To change your name in the Corporate directoryAdding an Entry to Your Personal Directory To add an entry manuallyTo copy an entry from the corporate directory To copy an entry from a voicemail record To copy an entry from the call logTo edit an entry in your personal directory Select My Personal Dir on the Copy Entry To menuDo Not Disturb To enable or disable DNDPaging To delete an entry from your personal directorySpeed Dial To broadcast an announcement to a paging zoneTo add a speed dial entry manually Select Speed Dial on the Copy Entry To menu Registration Information for Optional Features To edit a speed dial entryTo delete a speed dial entry Web-based System Administration Email Notification of VoicemailTeleworker Application Telephone Options Telephone User Option Menu Telephone OptionsVoice Mail Zero Redirect Telephone Options Web Interface MenuSystem Options Telephone Menu System OptionsForwarding System Options Web Interface MenuIndex This guide Paging What callers hear Volume, adjusting
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