Avaya 3.0.0 manual To park a call, To retrieve a parked call from any other telephone

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For example, a store clerk can answer a call, “park” the call, and page another department to take the call. Another clerk in a different area of the store can retrieve the call and talk to the party. The second clerk can also “park” the call which can be retrieved at different telephone.

The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within one minute, an alert tone is played on the one-X Quick Edition telephone that was used to park the call. The alert tone is played every 30 seconds, for as long as the call remains parked. If no one else addresses the parked call, the call can be retrieved by pressing the UnPrk softkey on the telephone that was used to park the call.

To park a call

The display shows a Park softkey whenever the active call can be parked. A one-X Quick Edition network can support up to 20 parked calls. You cannot park a call that is engaged in a conference.

1.While the call is active, select the Park softkey. Make a note of the displayed identifier.

2.Press the Ok softkey.

3.To hang up, perform one of the following actions:

return the handset to its cradle.

press the Speaker () button.

press the Headset () button.

To retrieve a parked call from the telephone that was used to park the call

An UnPrk or Retrv softkey appears in the display to retrieve parked calls. You cannot retrieve a parked call if someone else retrieves it first, or the calling party hangs up or is disconnected. An error message is displayed when a parked call cannot be retrieved.

1.At the telephone that was used to park the call, perform one of the following actions:

pick up the handset.

press the Speaker () button or the associated Line/Feature () button.

press the Headset () button.

2.Perform either of the following actions:

to retrieve a single parked call, press the UnPrk softkey.

to retrieve one of several parked calls, press the Line/Feature () button beside the call that you want to retrieve.

To retrieve a parked call from any other telephone

1.At any Quick Edition IP telephone connected to the network (except the telephone that was used to park the call), perform one of the following actions:

pick up the handset.

press the Speaker () button or the associated Line/Feature () button.

14 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide

November 2006

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Contents Avaya one-X Quick Edition Software License Contents System Options Index Application/Function Softkey Label SW IP Do not disturb Customizing Your Quick Edition IP TelephoneIntroducing Your Telephone RetrvTo change your password Accessing user options when password protection is enabledAccessing user options when password protection is disabled Viewing and Modifying User Preferences To enable or disable password protectionSelect Password on the User Options menu To activate and deactivate muting while on a callTo select a ringer tone To view the language settingsTo change the user language To set the call waiting toneTo adjust the contrast level of the display Select Contrast level on the User Options menuMaking Calls To make a call using a speed dialMaking and Answering Calls To make calls manuallyTo answer an incoming call To make calls using the corporate or personal directoryReceiving Calls Call Handling Putting a Call on HoldTo transfer a call and speaking to the receiving party Transferring CallsParking and Retrieving Calls To transfer a call without speaking to the receiving partyTo park a call To retrieve a parked call from any other telephoneTo drop a single party from the conference call Conference CallsTo create a conference call between three parties To place one of the participants on holdTo end the conference call Call ForwardingTo place all participants on hold To forward all calls to voicemailTo forward calls to an external number To disable call forwardingTo forward calls to a directory number To change the number of rings before forwardingZero-Redirect To specify a redirect numberTo enable zero redirect Using Call LogsTo disable zero redirect To viewing call log entriesTo delete a single entry To clear lists, all call logs, and/or reset the counterTo edit a Call Log number before you dial the number Using Voice Mail Key FunctionTo monitor incoming voicemail messages Retrieving Voicemail MessagesTo play a voicemail message To record your name To access your voicemail using any telephoneRecording and Managing Personalized Voicemail Greetings Select Voicemail on the User Options menu To record a personalized greetingTo delete a personalized greeting To view corporate and personal directory entries Using Other FeaturesCorporate and Personal Directories To change your name in the Corporate directoryTo copy an entry from the corporate directory Adding an Entry to Your Personal DirectoryTo add an entry manually To edit an entry in your personal directory To copy an entry from the call logTo copy an entry from a voicemail record Select My Personal Dir on the Copy Entry To menuPaging To enable or disable DNDDo Not Disturb To delete an entry from your personal directoryTo add a speed dial entry manually Speed DialTo broadcast an announcement to a paging zone Select Speed Dial on the Copy Entry To menu To delete a speed dial entry Registration Information for Optional FeaturesTo edit a speed dial entry Teleworker Application Web-based System AdministrationEmail Notification of Voicemail Telephone Options Telephone Options Telephone User Option MenuTelephone Options Web Interface Menu Voice Mail Zero RedirectSystem Options System Options Telephone MenuSystem Options Web Interface Menu ForwardingIndex This guide Paging What callers hear Volume, adjusting