Aastra Telecom 9516CW manual General Greeting, Special Greeting

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The General Greeting

If you choose not to use the factory-recorded General Greeting, you can record your own. The purpose of the General Greeting is to greet your callers and provide them with infor- mation about leaving messages. After you finish recording, you should replay your greet- ing to ensure it sounds the way you intended.

For example:

“Hi. This is Mike Prentice. I’m unable to take your call right now. Please leave a mes- sage after the tone and I will return your call as soon as possible.”

While you are recording your greeting, you can press ˙to pause. A pause is useful if you are interrupted while you are recording your greeting. When you are ready to continue recording your greeting, press ˙again. The pause is not included in your greeting and will not be heard by the callers.

Note : Although you can use either Handsfree or the handset to record your greeting, a better recording results when you speak directly into the handset.

The Special Greeting

The Special Greeting is activated by a Distinctive Ring. For your telephone to receive a Distinctive Ring, you must subscribe to your telephone company for Distinctive Ringing†. The telephone company will then provide you with an additional telephone number that has a slightly different ring. The 9516CW will use the two ring types to determine whether the caller should hear the General Greeting or the Special Greeting.

For example, the Special Greeting could be very useful if you are operating a business out of your home. You could record a residential message for the General Greeting, and then record a business message for the Special Greeting, as follows:

General Greeting - “Hi you’ve reached the Anderson’s. We’re unable to take your call right now. Please leave your name and number and we’ll give you a call back as soon as we can.”

Special Greeting - “Thank you for calling Anderson Graphics. No one is available to take your call right now. Please leave your name and number and someone will get back to you as soon as possible.”

All you would have to do in this case is give your business customers and associates your Distinctive Ringing number, and they would only hear the business message (the Special Greeting). On the other hand, friends and family who have your regular home number would only hear the residential message (the General Greeting).

You can also have a caller who doesn’t have the Distinctive Ring number hear the Special Greeting by assigning it to that caller’s number in the Directory or a memory key.

Note : If you subscribe to Long Distance Ringing, then the Special Greeting will be played when you receive a long distance call. Also, you cannot use the Special Greeting and the Fax Switch feature at the same time.

†The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as Ident-a-call, Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.

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Contents 9516CW Installation User Guide 9516CW Important Tips Table of Contents Automated Attendant Introduction Key Descriptions Set Options list PagSet Options list Connecting an optional fax Basic InstallationConnecting the handset cord Connecting the line cord Machine or modemChecking your telephone Desk MountingAnswering a call Basic FeaturesMaking a call Putting a call on holdUsing the Redial List Making a Handsfree callPutting a call on mute Call Waiting Identification Call Waiting Identification on or offSuper Call Waiting Identification 5678-1234 SuperFlash †Changing the display language Setting the date and timeTurning the display of Call Waiting Identification on or off To change the languageControlling the handset volume Setting the ring tone and ringer volumeControlling the ringer volume Controlling the speaker volumeTo turn the answering machine on or off Turning the Answering Machine on or offNumber of Rings before answering To set the number of ringsGreetings General Greeting Special GreetingTo record your greeting Private Greeting †Recording Greetings To listen to your greetingAudible Message Alert Knowing when you have a messageMessages Auto playbackMake Message New Controlled playback using the Callers ListPlayback Options Selective message deleteCall intercept Callers ListCall screening Calling party controlListening to a memo MemosRecording a memo Deleting a memoDirectory Mailboxes on page 29 and Mailbox Greetings onCall Announce Voice Tag Creating a New Directory Entry To save a new entry to the DirectoryEntering Names Call Announce Voice TagTo enable No Announce Call Announcment Voice Tag optionsNo Announce Name Only To enable Name OnlyTo enable Name and Number Name or NumberSaving a displayed number to the Directory To save a memory key entry to the Directory Saving a memory key entry to the DirectoryPersonalized Greetings for Directory entries To record a personalized greetingTo change a personalized greeting Finding items in the DirectoryTo listen to a personalized greeting To delete a personalized greetingTo make a call from the Directory Making a call from the DirectoryEditing in the Directory To edit a Directory entryTo delete individual items MailboxesDeleting items from the Directory To delete all itemsMailbox Greetings Editing the mailbox name and classTo record your greeting Assigning people to a Mailbox New Directory Entry onTo assign people to a mailbox Callers List Using the Callers ListSetting up the Callers List Finding items in the Callers ListEditing in the Callers List Making a call from the Callers ListSee Editing in the Callers List Extensions, see Entering area codesTo make the message new in the Callers List Saving displayed numbers from the Callers ListDeleting items from the Callers List To delete an item in the Callers ListCall Announce Voice Tag on Memory keysSaving numbers and names to memory keys To delete all items in the Callers ListSaving from the display to memory keys Labeling the memory keys Recording a Call Announcement Voice Tag for a memory keyCall Announcement Voice Tag On page 22 for more information Personalized Greetings for Memory keysSee Selecting the dial pad mode Making calls from memory keysTo edit a memory key Editing memory keysDeleting memory keys To delete a memory keyTo save a feature On cod Saving features in memory keysUsing feature keys To save a feature Off codeTo save a FeatureLight On key Saving a feature and light to memory keysUsing Feature Light k ys To save a FeatureLight Off keyUsing the call Timer Advanced FeaturesAdding a timer key Deleting a timer keyTo send a page message UsingDeleting a page key To delete a page keyInstalling the page lines Selecting the dial pad modeTo select the dial pad mode Entering area codes To enter area codes and prefixesTo delete or change an area code or prefix EnteringRestrictedDialing Restrictions To enter Dialing RestrictionsTo delete or change Dialing Restrictions Security Numbers feature To enter security numbersTo delete or change a security number Fax Switch Setting the Fax SwitchTo set the Fax Switch Copying the Directory to another 9516CW telephone To copy the Directory to another 9516CW telephoneTo enable call blocking Using a headsetChanging the headset mode To change the headset modeAutomated Attendant Example of Automated AttendantJoe then set up his mailboxes as shown in this table To enable or disable the Automated AttendantTo enable or disable Remote Notification Remote NotificationTo set the remote Notification Number Remote Access To set your passwordRemote Access Main Menu To listen to your messages remotelyCallers List screen Knowing when you haveMessageVoice Mail messageDisplay messages and lights Clear Message WaitingGeneral display messages What it meansCallersList Ers Display messagesMessage What it means Feature Light Set indicator light messagesHandsfree indicator light messages Learning about the LightsIf a power failure occurs while you are on a handset call If a power failure occurs while you are on a handsfree callSpecial Information about your 9516CW Troubleshooting How do I record a greeting? How do I set up call announcement?Am unable to call back from the Callers List How do I answer Call Waiting?Index Index Index Aastra Telecom
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