Aastra Telecom 9516CW Am unable to call back from the Callers List, How do I record a greeting?

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Call Waiting Identification information is not being displayed.

Make sure that the Call Waiting Identification information option is enabled, and that you have subscribed to a Call Waiting ID† service.

I am unable to call back from the Callers List.

The Callers List will record the area code of any call, including local calls. You need to take the area code out when dialing numbers from the Callers List.

How do I record a greeting?

For detailed instructions on recording a greeting, refer to Greetings on page 13.

How do I answer Call Waiting?

To answer a Call Waiting call, press ˚. You may have to subscribe to a Call Waiting† service to use this feature.

I can view regular Caller ID information, so why can’t I see who is calling on Call Waiting?

Ensure that the Call Waiting Identification option (option 26) is on, and that you have sub- scribed to a Call Waiting ID† service from your telephone company. Also note that you will not recieve Call Waiting ID when an extension is in use.

How do I connect my fax to work with this phone?

To set up a fax machine to work with the M9516CW, you must first subscribe to a Distinct Ring† service through your telephone company. Connect the fax to the M9516CW jack marked 2 . Next, set the fax machine to pick up after at least three rings (consult the fax machine manual for details). Finally, enable the fax switch option (option 20) on the M9516CW. For more details, refer to Connecting an optional fax machine or modem on page 4 and The Fax Switch on page 49.

How do I set up call announcement?

Call announcement must be turned on in the Option List for either Name & Number, or Name Only. To get names to announce, voice tags must be recorded with an associated

directory entry. Refer to Call Announce (Voice Tag) on page 22 for more informa- tion.

How do I have the M9516CW notify a pager of new messages?

First, set option 17 to on. Under option 18, enter the pager number as the Remote Notify

number. For more information, refer to Remote Notification

on page 54.

How do I listen to old messages?

You must find the associated caller ID entry in the Callers List. Old messages are saved with the caller ID for that call.

Why does my greeting say, “We are unable to take your call – please call back later”?

You have used up the thirty minutes available recording time. Delete old messages and greetings to free up recording time for new messages.

†The actual name for this service may differ in your area. Please consult your telephone company for information.

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Contents 9516CW Installation User Guide 9516CW Important Tips Table of Contents Automated Attendant Introduction Key Descriptions Pag Set Options listSet Options list Machine or modem Basic InstallationConnecting the handset cord Connecting the line cord Connecting an optional faxDesk Mounting Checking your telephonePutting a call on hold Basic FeaturesMaking a call Answering a callMaking a Handsfree call Using the Redial ListPutting a call on mute Call Waiting Identification on or off Call Waiting IdentificationSuper Call Waiting Identification SuperFlash † 5678-1234To change the language Setting the date and timeTurning the display of Call Waiting Identification on or off Changing the display languageControlling the speaker volume Setting the ring tone and ringer volumeControlling the ringer volume Controlling the handset volumeTo set the number of rings Turning the Answering Machine on or offNumber of Rings before answering To turn the answering machine on or offGreetings Special Greeting General GreetingTo listen to your greeting Private Greeting †Recording Greetings To record your greetingAuto playback Knowing when you have a messageMessages Audible Message AlertSelective message delete Controlled playback using the Callers ListPlayback Options Make Message NewCalling party control Callers ListCall screening Call interceptDeleting a memo MemosRecording a memo Listening to a memoMailboxes on page 29 and Mailbox Greetings on DirectoryCall Announce Voice Tag To save a new entry to the Directory Creating a New Directory EntryCall Announce Voice Tag Entering NamesCall Announcment Voice Tag options To enable No AnnounceNo Announce Name or Number To enable Name OnlyTo enable Name and Number Name OnlySaving a displayed number to the Directory To record a personalized greeting Saving a memory key entry to the DirectoryPersonalized Greetings for Directory entries To save a memory key entry to the DirectoryTo delete a personalized greeting Finding items in the DirectoryTo listen to a personalized greeting To change a personalized greetingTo edit a Directory entry Making a call from the DirectoryEditing in the Directory To make a call from the DirectoryTo delete all items MailboxesDeleting items from the Directory To delete individual itemsEditing the mailbox name and class Mailbox GreetingsTo record your greeting New Directory Entry on Assigning people to a MailboxTo assign people to a mailbox Finding items in the Callers List Using the Callers ListSetting up the Callers List Callers ListExtensions, see Entering area codes Making a call from the Callers ListSee Editing in the Callers List Editing in the Callers ListTo delete an item in the Callers List Saving displayed numbers from the Callers ListDeleting items from the Callers List To make the message new in the Callers ListTo delete all items in the Callers List Memory keysSaving numbers and names to memory keys Call Announce Voice Tag onSaving from the display to memory keys Personalized Greetings for Memory keys Recording a Call Announcement Voice Tag for a memory keyCall Announcement Voice Tag On page 22 for more information Labeling the memory keysMaking calls from memory keys See Selecting the dial pad modeTo delete a memory key Editing memory keysDeleting memory keys To edit a memory keyTo save a feature Off code Saving features in memory keysUsing feature keys To save a feature On codTo save a FeatureLight Off key Saving a feature and light to memory keysUsing Feature Light k ys To save a FeatureLight On keyDeleting a timer key Advanced FeaturesAdding a timer key Using the call TimerTo delete a page key UsingDeleting a page key To send a page messageSelecting the dial pad mode Installing the page linesTo select the dial pad mode To enter area codes and prefixes Entering area codesTo delete or change an area code or prefix To enter Dialing Restrictions EnteringRestrictedDialing RestrictionsTo delete or change Dialing Restrictions To enter security numbers Security Numbers featureTo delete or change a security number Setting the Fax Switch Fax SwitchTo set the Fax Switch To copy the Directory to another 9516CW telephone Copying the Directory to another 9516CW telephoneTo change the headset mode Using a headsetChanging the headset mode To enable call blockingExample of Automated Attendant Automated AttendantTo enable or disable the Automated Attendant Joe then set up his mailboxes as shown in this tableRemote Notification To enable or disable Remote NotificationTo set the remote Notification Number To set your password Remote AccessTo listen to your messages remotely Remote Access Main MenuClear Message Waiting Knowing when you haveMessageVoice Mail messageDisplay messages and lights Callers List screenWhat it means General display messagesErs Display messages CallersListMessage What it means Learning about the Lights Set indicator light messagesHandsfree indicator light messages Feature LightIf a power failure occurs while you are on a handsfree call If a power failure occurs while you are on a handset callSpecial Information about your 9516CW Troubleshooting How do I answer Call Waiting? How do I set up call announcement?Am unable to call back from the Callers List How do I record a greeting?Index Index Index Aastra Telecom
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