Aastra Telecom 9516CW manual Troubleshooting

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Troubleshooting

The display is in the alternate language.

You can change to the other language by pressing the Set Options key, then pressing ‚⁄ and pressing •.

The cursor does not move when I am saving in the Directory.

The number or name is too long. Numbers can be no longer than 24 digits and names can be no longer than 16 characters.

Callers are not identiﬁed on the display.

Let the telephone ring at least twice before answering. If that does not work, you may not have Calling Line Identiﬁcation† service. To subscribe, contact your local telephone company.

The Callers List is empty.

Until you subscribe to Calling Line Identiﬁcation† service, your telephone does not record incoming calls.

The Handsfree / speakerphone is not working.

If the speakerphone is not working, the option for the headset may be enabled. To ﬁx this problem, go to option 22 and turn it off.

I cannot hear a caller or be heard.

Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough.

The caller is hearing the greeting twice before being able to leave a message.

The auto attendant, option 19, has been enabled, which makes the greeting play two times. Disable this option to correct the problem.

The power is out and the display is blank.

9516CW still operates as a regular telephone during a power failure. You can dial using the dial pad and you can receive calls, but the answering machine, other keys or the display will not operate until the power is restored.

The display works but you cannot hear a dial tone.

Your telephone lines may be wired differently from the telephone jack. To have a service person correct the wiring, contact your local telephone company.

Also check to ensure that the Headset mode is disabled.

The telephone wobbles.

Check that the handset cord is placed in the channel between the stand and the telephone. See the illustration on page 4.

I cannot program a memory key.

Some of the memory keys may be factory-programmed. These keys are locked and cannot be erased or reprogrammed.

†The actual name for this service may differ in your area. Please consult your telephone company for information.

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Contents 9516CW Installation User Guide 9516CW Important Tips Table of Contents Automated Attendant Introduction Key Descriptions Set Options list PagSet Options list Connecting an optional fax Basic InstallationConnecting the handset cord Connecting the line cord Machine or modemChecking your telephone Desk MountingAnswering a call Basic FeaturesMaking a call Putting a call on holdUsing the Redial List Making a Handsfree callPutting a call on mute Call Waiting Identiﬁcation Call Waiting Identiﬁcation on or offSuper Call Waiting Identiﬁcation 5678-1234 SuperFlash †Changing the display language Setting the date and timeTurning the display of Call Waiting Identiﬁcation on or off To change the languageControlling the handset volume Setting the ring tone and ringer volumeControlling the ringer volume Controlling the speaker volumeTo turn the answering machine on or off Turning the Answering Machine on or offNumber of Rings before answering To set the number of ringsGreetings General Greeting Special GreetingTo record your greeting Private Greeting †Recording Greetings To listen to your greetingAudible Message Alert Knowing when you have a messageMessages Auto playbackMake Message New Controlled playback using the Callers ListPlayback Options Selective message deleteCall intercept Callers ListCall screening Calling party controlListening to a memo MemosRecording a memo Deleting a memoDirectory Mailboxes on page 29 and Mailbox Greetings onCall Announce Voice Tag Creating a New Directory Entry To save a new entry to the DirectoryEntering Names Call Announce Voice TagTo enable No Announce Call Announcment Voice Tag optionsNo Announce Name Only To enable Name OnlyTo enable Name and Number Name or NumberSaving a displayed number to the Directory To save a memory key entry to the Directory Saving a memory key entry to the DirectoryPersonalized Greetings for Directory entries To record a personalized greetingTo change a personalized greeting Finding items in the DirectoryTo listen to a personalized greeting To delete a personalized greetingTo make a call from the Directory Making a call from the DirectoryEditing in the Directory To edit a Directory entryTo delete individual items MailboxesDeleting items from the Directory To delete all itemsMailbox Greetings Editing the mailbox name and classTo record your greeting Assigning people to a Mailbox New Directory Entry onTo assign people to a mailbox Callers List Using the Callers ListSetting up the Callers List Finding items in the Callers ListEditing in the Callers List Making a call from the Callers ListSee Editing in the Callers List Extensions, see Entering area codesTo make the message new in the Callers List Saving displayed numbers from the Callers ListDeleting items from the Callers List To delete an item in the Callers ListCall Announce Voice Tag on Memory keysSaving numbers and names to memory keys To delete all items in the Callers ListSaving from the display to memory keys Labeling the memory keys Recording a Call Announcement Voice Tag for a memory keyCall Announcement Voice Tag On page 22 for more information Personalized Greetings for Memory keysSee Selecting the dial pad mode Making calls from memory keysTo edit a memory key Editing memory keysDeleting memory keys To delete a memory keyTo save a feature On cod Saving features in memory keysUsing feature keys To save a feature Off codeTo save a FeatureLight On key Saving a feature and light to memory keysUsing Feature Light k ys To save a FeatureLight Off keyUsing the call Timer Advanced FeaturesAdding a timer key Deleting a timer keyTo send a page message UsingDeleting a page key To delete a page keyInstalling the page lines Selecting the dial pad modeTo select the dial pad mode Entering area codes To enter area codes and prefixesTo delete or change an area code or prefix EnteringRestrictedDialing Restrictions To enter Dialing RestrictionsTo delete or change Dialing Restrictions Security Numbers feature To enter security numbersTo delete or change a security number Fax Switch Setting the Fax SwitchTo set the Fax Switch Copying the Directory to another 9516CW telephone To copy the Directory to another 9516CW telephoneTo enable call blocking Using a headsetChanging the headset mode To change the headset modeAutomated Attendant Example of Automated AttendantJoe then set up his mailboxes as shown in this table To enable or disable the Automated AttendantTo enable or disable Remote Notification Remote NotiﬁcationTo set the remote Notification Number Remote Access To set your passwordRemote Access Main Menu To listen to your messages remotelyCallers List screen Knowing when you haveMessageVoice Mail messageDisplay messages and lights Clear Message WaitingGeneral display messages What it meansCallersList Ers Display messagesMessage What it means Feature Light Set indicator light messagesHandsfree indicator light messages Learning about the LightsIf a power failure occurs while you are on a handset call If a power failure occurs while you are on a handsfree callSpecial Information about your 9516CW Troubleshooting How do I record a greeting? How do I set up call announcement?Am unable to call back from the Callers List How do I answer Call Waiting?Index Index Index Aastra Telecom