Tefal BR400870 Troubleshooting, After sale service, Helpline 0845 602 1454 UK 01 677 4003 ROI

Troubleshooting

Problem / questions	Possible Cause / Answers	Corrective actions /
		Further info
The appliance does not switch	Your appliance has not reset	Your appliance is still too hot
back on again when the start	itself after the last heating	after the last heating cycle. Wait
button is pressed.	cycle.	a few seconds for it to cool
		slightly before trying again.
Your appliance does not	• Your appliance is not plugged	• Check your appliance is
dispense hot water.	in.	plugged in and switched on at
	• Your appliance is not	the mains socket.
	positioned correctly on its	• Check that the dispensing
	power base.	nozzle is positioned centrally
	• The fuse has blown.	over the drip tray.
	• There is no water left in the	• Check the fuse in the plug.
	water tank.	• Allow your appliance to cool
		down completely then refill it
		with water.
Your appliance does not	• Your appliance has excessive	• Descale your appliance
dispense a full cup of water	scale.	• Adjust the dispensing control
	• The dispensing control knob	knob to the right setting. Fill
	may be set too low.	the tank with fresh cold water
	• The water level has dropped	• Fill the tank with fresh cold
	below the min mark.	water
Your appliance produces excess	• The water level has dropped	• Fill with water between the
steam but does not dispense	below the min mark.	min and max markings then
boiled water.	• Your appliance has excessive	restart the heating cycle.
	scale.	• Descale your appliance.
Your appliance immediately	Your appliance is already	Press the stop button.
turns itself on when it is placed	switched on.
on the power base.
Your appliance makes a noise	This is the sound of the internal	This is a normal operation.
and there is a ‘clunk’ sound	valve operating after the
after water has been dispensed.	heating cycle finishes.

After sale service

If you have any product problems or queries please contact our Customer Relations Team first for expert help and advice.

Helpline:-

0845 602 1454 - UK

01 677 4003 - ROI

or consult our web site: www.tefal.co.uk <http://www.tefal.co.uk>

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