Troubleshooting
Reporting Problems
—Identify which PAD utility is encountering the error (PAD services, PAD emulation, Remote PAD printer, or UUCP). Include all files relative to that service (for example, .login, profile ID, /usr/spool/lp/*, or /usr/lib/uucp/*).
—Include log files for the PAD services.
—Provide a detailed description of the problem.
For more information about files related to PAD services see Chapter 6, “PAD Services.”
NOTE | If you do not have a service contract with HP, you can still follow the |
| procedure described above, but you will be billed accordingly for time and |
| materials. |
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214 | Chapter 8 |