Hearth and Home Technologies TRUE-36, TRUE-42 After Fireplace is Lit, Frequently Asked Questions

Page 13

L. After Fireplace is Lit

Initial Break-in Procedure

•The fireplace should be run three to four hours continuously on high.

•Turn the fireplace off and allow it to completely cool.

•Remove fixed glass assembly. See Section 14.I.

•Clean fixed glass assembly. See Section 3.

•Replace the fixed glass assembly and run continuously on high an additional 12 hours.

This cures the materials used to manufacture the fire- place.

NOTICE! Open windows for air circulation during fire- place break-in.

•Some people may be sensitive to smoke and odors.

•Smoke detectors may activate.

 

 

CEILING

FIREPLACE OPENING

 

150°F

 

 

 

 

160°F

 

 

52 IN. MIN.

 

155°F

 

 

46 IN.

160°F

40 IN.

 

 

165°F+

34 IN.

 

 

 

28 IN.

 

180°F+

 

 

22 IN.

 

230°F+

 

 

16 IN.

 

 

10 IN.

 

 

MEASUREMENTS FROM

TOP EDGE OF THE OPENING

APPLIANCE FRONT

Figure 2.4 Wall Surface Temperatures

M. Frequently Asked Questions

ISSUE

SOLUTIONS

 

 

Condensation on the glass

This is a result of gas combustion and temperature variations. As the fireplace warms, this

condensation will disappear.

 

Blue flames

This is a result of normal operation and the flames will begin to yellow as the fireplace is al-

lowed to burn for 20 to 40 minutes.

 

 

When first operated, this fireplace may release an odor for the first several hours. This is caused

Odor from fireplace

by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may

 

also be released from finishing materials and adhesives used around the fireplace.

 

This is a normal result of the curing process of the paint and logs. Glass should be cleaned

Film on the glass

within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing

 

process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See

 

your dealer.

 

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to

Metallic noise

the sound produced by a furnace or heating duct. This noise does not affect the operation or

 

longevity of the fireplace.

Is it normal to see the pilot flame burn

In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is

turned off. Some optional control systems available with IPI models may allow pilot flame to

continually?

remain lit.

 

 

 

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents What to do if you smell gas ModelsDo Discardnot HOT SurfacesHomeowner Reference Information CongratulationsUser Guide Table of ContentsTroubleshooting Appliance SetupReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Remote Controls, Wall Controls and Wall Switches Fixed Glass AssemblyIPI Battery Tray/Battery Installation Clear SpaceNine Hour Safety Shutdown Feature Module ResetControl Module Operation Before Lighting FireplaceFinal inspection by Lighting Instructions IPIWhat to do if YOU Smell GAS GAS ValveIssue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service Glass Cleaning Exterior and Interior of Installed Glass Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection D ReplacementIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Any such action may cause a fire hazardSelecting Appliance Location Framing and ClearancesTRUE-36 TRUE-42Constructing the Appliance Chase Minimum Framing DimensionsClearances Non-Combustible Zone Mantel and Wall ProjectionsCombustible Mantel Legs or Wall Projections Non-Combustible Mantel Legs or Wall ProjectionsCombustible Mantel Projections 21 MINNON-COMBUSTIBLE Material TRUE-50Model Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Ft. Canada ..........not to be installed above a gas meterVent Information and Diagrams TRUE-36 NG/LP, TRUE-42 NG Top Vent Horizontal Termination One ElbowTRUE-50 NG/LP V1 Minimum Maximum+ H Two ElbowsTRUE-36 NG/LP, TRUE-42 NG/LP MinimumTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max Top Vent Vertical Termination Three ElbowsPVI-SLP PVK-80 and PVI-SLP InformationPipe Clearances to Combustibles Vent Clearances and FramingWall Penetration Framing Non-Combustible Wall PenetrationPipe DVP Install the Ceiling FirestopInstalling the Optional Heat-ZoneGas Kit Install Attic Insulation ShieldFlat Ceiling Installation Vaulted Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAttach Vent to the Firebox Assembly Installing Vent Pipe DVP PipeAssemble Vent Sections Assemble Pipe SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Horizontal Termination Cap Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Fuel Conversion Gas InformationGas Pressure Gas ConnectionIntelliFire PlusTM Ignition System Wiring Wiring RequirementsOptional Accessories Requirements Electrical InformationAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationFinishing Template installation instructionFinishing Templates Finishing Templates Bends Inoperable Fixed Doors Splatter GuardFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board 10 Combustible Mantel Allowance TRUE-36, TRUE-42 MAX 21 MINFacing Material 14 Non-combustible Facing DiagramDoors Dimension Inoperable Operable DoorArch Operable DoorsAppliance Setup LED’s Glowing Ember PlacementModels TRUE-36C, TRUE-36H, TRUE-36S Install the Log Assembly Log Set Assembly LOGS-TRUE36LOG Contacts Side Grate Tine Notch forLOG Contacts Left Grate Tine TineLOG Contacts Grate Tine LOG #7 TRUE-42 only Back Tine LOG Contacts Refractory Notch Front TineLOG #4 LOG Placement Slots NotchFlat Area Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch LOG Contacts 8 Grate Tine Back Tine Front Tine LOG Contacts Refractory NotchTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch Model TRUE-36 Air Shutter SettingTRUE-42 TRUE-50Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Troubleshooting Reference Materials Appliance Dimension DiagramLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 DVP-AS2 Vent Components DiagramsDVP-TRAP DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2Horizontal Termination Cap BEK DVP-BEK2 RF6M RF12MDVP-TRAPFL COOL-ADDPower Vent Inline Optional Wire HarnessDescription Part Number SLP-LPCCService. ServicePartsParts Log Set AssemblyAt Depot Description Comments Part NumberStocked Service PartsDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C TRUE-36, TRUE-42, TRUE-50 #13 Valve AssemblyMYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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