Hearth and Home Technologies TRUE-36 Appliance Setup, Troubleshooting, Reference Materials

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14 Appliance Setup

A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 53

B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 53

C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

E. Install Teco-Sil and Mystic Embers . . . . . . . . . . . . . . . . . 53

F. Glowing Ember Placement . . . . . . . . . . . . . . . . . . . . . . . . 54

G. LED’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

H. Install the Log Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 55

I. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

J. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

15 Troubleshooting

A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 64

16 Reference Materials

A. Appliance Dimension Diagram. . . . . . . . . . . . . . . . . . . . . 66

B. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 68

C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

D. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

 = Contains updated information.

4	Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents Models What to do if you smell gas Do Discardnot HOT SurfacesCongratulations Homeowner Reference InformationTable of Contents User GuideTroubleshooting Appliance SetupReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Fixed Glass Assembly Remote Controls, Wall Controls and Wall SwitchesIPI Battery Tray/Battery Installation Clear SpaceModule Reset Nine Hour Safety Shutdown FeatureControl Module Operation Before Lighting FireplaceLighting Instructions IPI Final inspection byWhat to do if YOU Smell GAS GAS ValveIssue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service Maintenance Tasks-Qualiﬁed Service Technician Glass Cleaning Exterior and Interior of Installed GlassGasket Seal and Glass Assembly Inspection D ReplacementBurner Ignition and Operation IPI Pilot Flame PatternsGetting Started Typical Appliance SystemDesign and Installation Considerations Tools and Supplies NeededInspect Appliance and Components Any such action may cause a ﬁre hazardFraming and Clearances Selecting Appliance LocationTRUE-36 TRUE-42Constructing the Appliance Chase Minimum Framing DimensionsClearances Mantel and Wall Projections Non-Combustible ZoneCombustible Mantel Legs or Wall Projections Non-Combustible Mantel Legs or Wall Projections21 MIN Combustible Mantel ProjectionsNON-COMBUSTIBLE Material TRUE-50Hearth Extension ModelTermination Locations Vent Termination Minimum ClearancesFt. Canada ..........not to be installed above a gas meter Covered Alcove ApplicationsVent Information and Diagrams Top Vent Horizontal Termination One Elbow TRUE-36 NG/LP, TRUE-42 NGTRUE-50 NG/LP V1 Minimum MaximumTwo Elbows + HTRUE-36 NG/LP, TRUE-42 NG/LP MinimumTop Vent Horizontal Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LPFlue Restrictor Top Vent Vertical Termination ElbowsTop Vent Vertical Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht MaxPVK-80 and PVI-SLP Information PVI-SLPVent Clearances and Framing Pipe Clearances to CombustiblesWall Penetration Framing Non-Combustible Wall PenetrationInstall the Ceiling Firestop Pipe DVPInstall Attic Insulation Shield Installing the Optional Heat-ZoneGas KitFlat Ceiling Installation Vaulted Ceiling InstallationAppliance Preparation Vent PreparationSecuring and Leveling the Appliance Side Nailing Tab in Shipping PositionInstalling Non-combustible Facing Material Installing Non-Combustible Facing MaterialInstalling Vent Pipe DVP Pipe Attach Vent to the Firebox AssemblyAssemble Vent Sections Assemble Pipe SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Metal Roof Flashing Assemble and Install Storm CollarInstall Horizontal Termination Cap Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Gas Information Fuel ConversionGas Pressure Gas ConnectionWiring Requirements IntelliFire PlusTM Ignition System WiringOptional Accessories Requirements Electrical InformationElectrical Service and Repair Junction Box Installation Access Through Left Column Access Through FireboxFinishing Template installation instructionFinishing Templates Splatter Guard Finishing Templates Bends Inoperable Fixed DoorsFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board MAX 21 MIN 10 Combustible Mantel Allowance TRUE-36, TRUE-4214 Non-combustible Facing Diagram Facing MaterialDimension Inoperable Operable Door DoorsArch Operable DoorsAppliance Setup Glowing Ember Placement LED’sInstall the Log Assembly Log Set Assembly LOGS-TRUE36 Models TRUE-36C, TRUE-36H, TRUE-36SLOG Contacts Side Grate Tine Notch forTine LOG Contacts Left Grate TineBack Tine LOG Contacts Refractory Notch Front Tine LOG Contacts Grate Tine LOG #7 TRUE-42 onlyLOG Placement Slots Notch LOG #4Flat Area Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch Back Tine Front Tine LOG Contacts Refractory Notch LOG Contacts 8 Grate TineTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch Air Shutter Setting Model TRUE-36TRUE-42 TRUE-50Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Troubleshooting Reference Materials Appliance Dimension DiagramLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 Vent Components Diagrams DVP-AS2DVP-TRAP DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2Horizontal Termination Cap RF6M RF12M BEK DVP-BEK2DVP-TRAPFL COOL-ADDOptional Wire Harness Power Vent InlineDescription Part Number SLP-LPCLog Set Assembly CService. ServicePartsPartsAt Depot Description Comments Part NumberStocked Service PartsDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C #13 Valve Assembly TRUE-36, TRUE-42, TRUE-50MYSTIC-EMBERS Contact Information