Hearth and Home Technologies TRUE-50, TRUE-42 Congratulations, Homeowner Reference Information

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NATURAL GAS

Read this manual before installing or operating this appliance.

Please retain this owner’s manual for future reference.

A. Congratulations

Congratulations on selecting a Heat & Glo gas fireplace, an elegant and clean alternative to wood burning fireplaces. The Heat & Glo gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency.

As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.

The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.

Your new Heat & Glo gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the Heat & Glo family of fireplace products!

Homeowner Reference Information

We recommend that you record the following pertinent information about your fireplace.

Model Name: ___________________________________________ Date purchased/installed:__________________

Serial Number:__________________________________________ Location on fireplace: _____________________

Dealership purchased from: _______________________________ Dealer Phone: __________________________

Notes: _______________________________________________________________________________________

_____________________________________________________________________________________________

Listing Label Information/Location The model information regarding your specific fireplace can be found on the rating plate usually located in the control area of the fireplace.

Type of Gas

Gas and Electric Information

Heat & Glo, a brand of Hearth & Home Technologies, Inc. 7571 215th Street West, Lakeville, MN 55044

Not for use with solid fuel.

(Ne doit pas entre utilise avec un combustible solide).

Type of Gas (Sorte De Gaz): This appliance must be installed in accordance with local codes, if any; if not, follow ANSI Z223.1 in the USA or CAN/CGA B149 installation codes. (Installer l’appareil selon les codes ou reglements locaux ou, en l’absence de tels reglements, selon les codes d’installation CAN/CGA-B149.)

ANSI Z21XX-XXXX · CSA 2.XX-MXX · UL307B

Minimum Permissible Gas Supply for Purposes of Input Adjustment.

 

 

 

Approved Minimum (De Gaz) Acceptable

0.0 in w.c.

(Po. Col. d’eau)

 

 

 

Maximum Pressure (Pression)

 

0.0 in w.c.

(Po. Col. d’eau)

 

 

 

Maximum Manifold Pressure (Pression)

0.0 in w.c.

(Po. Col. d’eau)

 

 

 

Minimum Manifold Pressure (Pression)

0.0 in w.c.

(Po. Col. d’eau)

 

 

 

Total Electrical Requirements: 000Vac, 00Hz., less than 00 Amperes

MADE IN USA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IN CANADA

 

Model:

XXXXXXXX

 

ALTITUDE:

0-0000 FT.

0000-0000FT.

 

(Modele):

 

MAX. INPUT BTUH:

00,000

00,000

 

 

 

 

 

 

 

MIN. INPUT BTUH:

00,000

00,000

 

Serial

XXXXXXXX

 

ORIFICE SIZE:

#XXXXX

#XXXXX

 

 

 

(Serie):

 

Model Number

Serial Number

2

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents Do Discardnot ModelsWhat to do if you smell gas HOT SurfacesCongratulations Homeowner Reference InformationTable of Contents User GuideReference Materials Appliance SetupTroubleshooting Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsYour Fireplace Gas Fireplace SafetyOperating Instructions User Guide IPI Battery Tray/Battery Installation Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Clear SpaceControl Module Operation Module ResetNine Hour Safety Shutdown Feature Before Lighting FireplaceWhat to do if YOU Smell GAS Lighting Instructions IPIFinal inspection by GAS ValveAfter Fireplace is Lit Frequently Asked QuestionsIssue Solutions Maintenance and Service Gasket Seal and Glass Assembly Inspection Maintenance Tasks-Qualified Service TechnicianGlass Cleaning Exterior and Interior of Installed Glass D ReplacementBurner Ignition and Operation IPI Pilot Flame PatternsGetting Started Typical Appliance SystemInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Any such action may cause a fire hazardTRUE-36 Framing and ClearancesSelecting Appliance Location TRUE-42Clearances Minimum Framing DimensionsConstructing the Appliance Chase Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsNon-Combustible Zone Non-Combustible Mantel Legs or Wall ProjectionsNON-COMBUSTIBLE Material 21 MINCombustible Mantel Projections TRUE-50Hearth Extension ModelTermination Locations Vent Termination Minimum ClearancesFt. Canada ..........not to be installed above a gas meter Covered Alcove ApplicationsVent Information and Diagrams TRUE-50 NG/LP Top Vent Horizontal Termination One ElbowTRUE-36 NG/LP, TRUE-42 NG V1 Minimum MaximumTRUE-36 NG/LP, TRUE-42 NG/LP Two Elbows+ H MinimumTop Vent Horizontal Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LPFlue Restrictor Top Vent Vertical Termination ElbowsTop Vent Vertical Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht MaxPVK-80 and PVI-SLP Information PVI-SLPWall Penetration Framing Vent Clearances and FramingPipe Clearances to Combustibles Non-Combustible Wall PenetrationInstall the Ceiling Firestop Pipe DVPFlat Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-ZoneGas Kit Vaulted Ceiling InstallationAppliance Preparation Vent PreparationSecuring and Leveling the Appliance Side Nailing Tab in Shipping PositionInstalling Non-combustible Facing Material Installing Non-Combustible Facing MaterialAssemble Vent Sections Installing Vent Pipe DVP PipeAttach Vent to the Firebox Assembly Assemble Pipe SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Metal Roof Flashing Assemble and Install Storm CollarHeat Shield Requirements for Horizontal Termination Install Vertical Termination CapInstall Horizontal Termination Cap Gas Pressure Gas InformationFuel Conversion Gas ConnectionOptional Accessories Requirements Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Electrical InformationElectrical Service and Repair Junction Box Installation Access Through Left Column Access Through FireboxFinishing Templates Template installation instructionFinishing Splatter Guard Finishing Templates Bends Inoperable Fixed DoorsFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board MAX 21 MIN 10 Combustible Mantel Allowance TRUE-36, TRUE-4214 Non-combustible Facing Diagram Facing MaterialArch Dimension Inoperable Operable DoorDoors Operable DoorsAppliance Setup Glowing Ember Placement LED’sLOG Contacts Side Grate Tine Install the Log Assembly Log Set Assembly LOGS-TRUE36Models TRUE-36C, TRUE-36H, TRUE-36S Notch forTine LOG Contacts Left Grate TineBack Tine LOG Contacts Refractory Notch Front Tine LOG Contacts Grate Tine LOG #7 TRUE-42 onlyFlat Area LOG Placement Slots NotchLOG #4 Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch Back Tine Front Tine LOG Contacts Refractory Notch LOG Contacts 8 Grate TineTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch TRUE-42 Air Shutter SettingModel TRUE-36 TRUE-50IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action Troubleshooting Location Inches Millimeters Appliance Dimension DiagramReference Materials Appliance Dimensions TRUE-42 & TRUE-50 Vent Components Diagrams DVP-AS2Horizontal Termination Cap DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2DVP-TRAP DVP-TRAPFL RF6M RF12MBEK DVP-BEK2 COOL-ADDDescription Part Number Optional Wire HarnessPower Vent Inline SLP-LPCAt Depot Log Set AssemblyCService. ServicePartsParts Description Comments Part NumberDescription Comments Part Number Service PartsStocked Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C #13 Valve Assembly TRUE-36, TRUE-42, TRUE-50MYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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