Hearth and Home Technologies TRUE-42 Maintenance Tasks-Qualified Service Technician, Logs, Firebox

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B.Maintenance Tasks-Qualified Service Technician

The following tasks must be performed by a qualified ser- vice technician.

Glass Cleaning

(Exterior and Interior of Installed Glass)

Frequency: Seasonally

By: Qualified Service Technician

Tools Needed: Protective gloves, ceramic glass cleaner, drop cloth and a stable work surface.

WARNING! Risk of Injury! Glass installation and re- moval must be performed only by a qualified service tech- nician.

CAUTION! Handle fixed glass assembly with care. Glass is breakable.

•Avoid striking, scratching or slamming glass

•Avoid abrasive cleaners

•DO NOT clean glass while it is hot

NOTICE! Use only glass cleaner compatible with ce- ramic glass. Other types of glass cleaner may damage the glass surface when exposed to high temperatures.

•Prepare a work area large enough to accommodate fixed glass assembly and door frame by placing a drop cloth on a flat, stable surface.

Note: Fixed glass assembly and gasketing may have res- idue that can stain carpeting or floor surfaces.

•Remove door or decorative front from fireplace and set aside on work surface.

•See Section 14.I for instructions to remove fixed glass assembly.

•Clean glass with a non-abrasive commercially available ceramic glass cleaner.

-Light deposits: Use a soft cloth with soap and water.

-Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer).

•See Section 14.I for instructions to replace the fixed glass assembly.

•Reinstall door or decorative front.

Gasket Seal and Glass Assembly Inspection

Frequency: Annually

By: Qualified Service Technician

Tools needed: Protective gloves, drop cloth and a stable work surface.

•Inspect gasket seal and its condition.

•Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.

•Confirm there is no damage to glass or glass frame. Replace as necessary.

•Verify that fixed glass assembly is properly retained and attachment components are intact and not damaged. Replace as necessary.

Logs

Frequency: Annually

By: Qualified Service Technician

Tools needed: Protective gloves.

•Inspect for damaged or missing logs. Replace as neces- sary. Refer to Section 14 for log placement instructions.

•Verify correct log placement and no flame impingement causing sooting. Correct as necessary.

Firebox

Frequency: Annually

By: Qualified Service Technician

Tools needed: Protective gloves, sandpaper, steel wool, cloths, mineral spirits, primer and touch-up paint.

•Inspect for paint condition, warped surfaces, corrosion or perforation. Sand and repaint as necessary.

•Replace fireplace if firebox has been perforated.

Control Compartment and Firebox Top

Frequency: Annually

By: Qualified Service Technician

Tools needed: Protective gloves, vacuum cleaner, dust cloths

•Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.

•Remove all foreign objects.

•Verify unobstructed air circulation.

L.E.D Replacement

Frequency: As needed

By: Qualified Service Technician

Tools needed: Protective gloves, replacement LED as- semblies, 1/4 inch nut driver.

The LEDs installed in this appliance do not require any annual service. However, the LED assemblies can be replaced. To replace:

•Remove Logs, Grate/Burner, Base refractory.

•Remove the ember glass assembly. The LED box can be lifted out of the fireplace at this point.

•See replacement parts list for LED part numbers.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents HOT Surfaces ModelsWhat to do if you smell gas Do DiscardnotHomeowner Reference Information CongratulationsUser Guide Table of ContentsAppliance Setup TroubleshootingReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsGas Fireplace Safety Operating Instructions User GuideYour Fireplace Clear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches IPI Battery Tray/Battery InstallationBefore Lighting Fireplace Module ResetNine Hour Safety Shutdown Feature Control Module OperationGAS Valve Lighting Instructions IPIFinal inspection by What to do if YOU Smell GASFrequently Asked Questions Issue SolutionsAfter Fireplace is Lit Maintenance and Service D Replacement Maintenance Tasks-Qualified Service TechnicianGlass Cleaning Exterior and Interior of Installed Glass Gasket Seal and Glass Assembly InspectionIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedAny such action may cause a fire hazard Design and Installation ConsiderationsTools and Supplies Needed Inspect Appliance and ComponentsTRUE-42 Framing and ClearancesSelecting Appliance Location TRUE-36Minimum Framing Dimensions Constructing the Appliance ChaseClearances Non-Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsNon-Combustible Zone Combustible Mantel Legs or Wall ProjectionsTRUE-50 21 MINCombustible Mantel Projections NON-COMBUSTIBLE MaterialModel Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Ft. Canada ..........not to be installed above a gas meterVent Information and Diagrams V1 Minimum Maximum Top Vent Horizontal Termination One ElbowTRUE-36 NG/LP, TRUE-42 NG TRUE-50 NG/LPMinimum Two Elbows+ H TRUE-36 NG/LP, TRUE-42 NG/LPTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max Top Vent Vertical Termination Three ElbowsPVI-SLP PVK-80 and PVI-SLP InformationNon-Combustible Wall Penetration Vent Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingPipe DVP Install the Ceiling FirestopVaulted Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-ZoneGas Kit Flat Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAssemble Pipe Sections Installing Vent Pipe DVP PipeAttach Vent to the Firebox Assembly Assemble Vent SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Vertical Termination Cap Install Horizontal Termination CapHeat Shield Requirements for Horizontal Termination Gas Connection Gas InformationFuel Conversion Gas PressureElectrical Information Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Optional Accessories RequirementsAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationTemplate installation instruction FinishingFinishing Templates Finishing Templates Bends Inoperable Fixed Doors Splatter GuardFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board 10 Combustible Mantel Allowance TRUE-36, TRUE-42 MAX 21 MINFacing Material 14 Non-combustible Facing DiagramOperable Doors Dimension Inoperable Operable DoorDoors ArchAppliance Setup LED’s Glowing Ember PlacementNotch for Install the Log Assembly Log Set Assembly LOGS-TRUE36Models TRUE-36C, TRUE-36H, TRUE-36S LOG Contacts Side Grate TineLOG Contacts Left Grate Tine TineLOG Contacts Grate Tine LOG #7 TRUE-42 only Back Tine LOG Contacts Refractory Notch Front TineNotch for For LOG #3 LOG Placement Slots NotchLOG #4 Flat AreaTOP of Burned Area Near LOG #1 LOG Resting in Notch LOG Contacts 8 Grate Tine Back Tine Front Tine LOG Contacts Refractory NotchTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch TRUE-50 Air Shutter SettingModel TRUE-36 TRUE-42Troubleshooting Symptom Possible Cause Corrective ActionIntelliFire Plus Ignition System Troubleshooting Appliance Dimension Diagram Reference MaterialsLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 DVP-AS2 Vent Components DiagramsDVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2 DVP-TRAPHorizontal Termination Cap COOL-ADD RF6M RF12MBEK DVP-BEK2 DVP-TRAPFLSLP-LPC Optional Wire HarnessPower Vent Inline Description Part NumberDescription Comments Part Number Log Set AssemblyCService. ServicePartsParts At DepotService Parts StockedDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C TRUE-36, TRUE-42, TRUE-50 #13 Valve AssemblyMYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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