Hearth and Home Technologies TRUE-50, TRUE-42, TRUE-36 owner manual Troubleshooting

Page 65

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

 

A. A shorted or loose connection in flame

Verify all connections to wiring diagram in manual. Verify

4. Pilot lights but contin-

sensing rod.

connections underneath pilot assembly are tight. Verify

ues to spark, and main

 

flame sense or igniter wires are not grounding out to metal

burner will not ignite.

 

chassis, pilot burner, pilot enclosure or screen if present, or

(If the pilot continues

 

any other metal object.

to spark after the

 

 

B. Poor flame rectification or contaminated

With fixed glass assembly in place, verify that flame is en-

pilot flame has been lit,

flame sensing rod.

gulfing flame sensing rod on left side of pilot hood. Flame

flame rectification has

 

sensing rod should glow shortly after ignition. With a multi-

not occurred.)

 

 

meter, verify that current in series between module and

 

 

 

 

sense lead is at least 0.14 microamps. Verify correct pilot

 

 

orifice is installed and gas inlet is set to pressure specifi-

 

 

cations. Polish flame sensing rod with fine steel wool to

 

 

remove any contaminants that may have accumulated on

 

 

flame sensing rod.

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of ap-

 

 

pliance. Verify that wire harness is firmly connected to the

 

 

module.

 

 

 

 

D. Damaged pilot assembly or contami-

Verify that ceramic insulator around the flame sensing rod

 

nated flame sensing rod.

is not cracked, damaged, or loose. Verify connection from

 

 

flame sensing rod to white sensor wire. Polish flame sens-

 

 

ing rod with fine steel wool to remove any contaminants

 

 

that may have accumulated on flame sensing rod. Verify

 

 

continuity with a multi-meter with ohms set at lowest range.

 

 

Replace pilot if any damage is detected.

 

 

 

5. Appliance lights and

A. A shorted or loose connection in flame

Verify all connections to wiring diagram in manual. Verify

runs for a few minutes

sensing rod.

connections underneath pilot assembly are tight. Verify

and then shuts down

 

flame sense or igniter wires are not grounding out to metal

and/or appliance cycles

 

chassis, pilot burner, pilot enclosure or screen if present, or

on and off.

 

any other metal object.

 

 

 

 

B. Poor flame rectification or contaminated

With fixed glass assembly in place, verify that flame is en-

 

flame sensing rod.

gulfing flame sensing rod on left side of pilot hood. Flame

 

 

sensing rod should glow shortly after ignition. With a multi-

 

 

meter, verify that current in series between module and

 

 

sense lead is at least 0.14 microamps. Verify correct pilot

 

 

orifice is installed and gas inlet is set to pressure specifi-

 

 

cations. Polish flame sensing rod with fine steel wool to

 

 

remove any contaminants that may have accumulated on

 

 

flame sensing rod.

 

 

 

 

C. Logs are set up incorrectly.

Remove and reinstall logs per the log placement

 

 

instructions.

 

 

 

 

D. Damaged pilot assembly or contami-

Verify that ceramic insulator around the flame sensing rod

 

nated flame sensing rod.

is not cracked, damaged, or loose. Verify connection from

 

 

flame sensing rod to white sensor wire. Polish flame sens-

 

 

ing rod with fine steel wool to remove any contaminants

 

 

that may have accumulated on flame sensing rod. Verify

 

 

continuity with a multi-meter with ohms set at lowest range.

 

 

Replace pilot if any damage is detected.

 

 

 

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

65

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Contents What to do if you smell gas ModelsDo Discardnot HOT SurfacesHomeowner Reference Information CongratulationsUser Guide Table of ContentsReference Materials Appliance SetupTroubleshooting Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsYour Fireplace Gas Fireplace SafetyOperating Instructions User Guide Remote Controls, Wall Controls and Wall Switches Fixed Glass AssemblyIPI Battery Tray/Battery Installation Clear SpaceNine Hour Safety Shutdown Feature Module ResetControl Module Operation Before Lighting FireplaceFinal inspection by Lighting Instructions IPIWhat to do if YOU Smell GAS GAS ValveAfter Fireplace is Lit Frequently Asked QuestionsIssue Solutions Maintenance and Service Glass Cleaning Exterior and Interior of Installed Glass Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection D ReplacementIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Any such action may cause a fire hazardSelecting Appliance Location Framing and ClearancesTRUE-36 TRUE-42Clearances Minimum Framing DimensionsConstructing the Appliance Chase Non-Combustible Zone Mantel and Wall ProjectionsCombustible Mantel Legs or Wall Projections Non-Combustible Mantel Legs or Wall ProjectionsCombustible Mantel Projections 21 MINNON-COMBUSTIBLE Material TRUE-50Model Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Ft. Canada ..........not to be installed above a gas meterVent Information and Diagrams TRUE-36 NG/LP, TRUE-42 NG Top Vent Horizontal Termination One ElbowTRUE-50 NG/LP V1 Minimum Maximum+ H Two ElbowsTRUE-36 NG/LP, TRUE-42 NG/LP MinimumTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max Top Vent Vertical Termination Three ElbowsPVI-SLP PVK-80 and PVI-SLP InformationPipe Clearances to Combustibles Vent Clearances and FramingWall Penetration Framing Non-Combustible Wall PenetrationPipe DVP Install the Ceiling FirestopInstalling the Optional Heat-ZoneGas Kit Install Attic Insulation ShieldFlat Ceiling Installation Vaulted Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAttach Vent to the Firebox Assembly Installing Vent Pipe DVP PipeAssemble Vent Sections Assemble Pipe SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingHeat Shield Requirements for Horizontal Termination Install Vertical Termination CapInstall Horizontal Termination Cap Fuel Conversion Gas InformationGas Pressure Gas ConnectionIntelliFire PlusTM Ignition System Wiring Wiring RequirementsOptional Accessories Requirements Electrical InformationAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationFinishing Templates Template installation instructionFinishing Finishing Templates Bends Inoperable Fixed Doors Splatter GuardFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board 10 Combustible Mantel Allowance TRUE-36, TRUE-42 MAX 21 MINFacing Material 14 Non-combustible Facing DiagramDoors Dimension Inoperable Operable DoorArch Operable DoorsAppliance Setup LED’s Glowing Ember PlacementModels TRUE-36C, TRUE-36H, TRUE-36S Install the Log Assembly Log Set Assembly LOGS-TRUE36LOG Contacts Side Grate Tine Notch forLOG Contacts Left Grate Tine TineLOG Contacts Grate Tine LOG #7 TRUE-42 only Back Tine LOG Contacts Refractory Notch Front TineLOG #4 LOG Placement Slots NotchFlat Area Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch LOG Contacts 8 Grate Tine Back Tine Front Tine LOG Contacts Refractory NotchTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch Model TRUE-36 Air Shutter SettingTRUE-42 TRUE-50IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action Troubleshooting Location Inches Millimeters Appliance Dimension DiagramReference Materials Appliance Dimensions TRUE-42 & TRUE-50 DVP-AS2 Vent Components DiagramsHorizontal Termination Cap DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2DVP-TRAP BEK DVP-BEK2 RF6M RF12MDVP-TRAPFL COOL-ADDPower Vent Inline Optional Wire HarnessDescription Part Number SLP-LPCCService. ServicePartsParts Log Set AssemblyAt Depot Description Comments Part NumberDescription Comments Part Number Service PartsStocked Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C TRUE-36, TRUE-42, TRUE-50 #13 Valve AssemblyMYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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