Contents
Models
What to do if you smell gas
Do Discardnot
HOT Surfaces
Congratulations
Homeowner Reference Information
Table of Contents
User Guide
Reference Materials
Appliance Setup
Troubleshooting
Limited Lifetime Warranty
Limited Lifetime Warranty
Warranty Conditions
Listing and Code Approvals
Installation of Carbon Monoxide Detectors
Requirements for the Commonwealth of Massachusetts
Your Fireplace
Gas Fireplace Safety
Operating Instructions User Guide
Fixed Glass Assembly
Remote Controls, Wall Controls and Wall Switches
IPI Battery Tray/Battery Installation
Clear Space
Module Reset
Nine Hour Safety Shutdown Feature
Control Module Operation
Before Lighting Fireplace
Lighting Instructions IPI
Final inspection by
What to do if YOU Smell GAS
GAS Valve
After Fireplace is Lit
Frequently Asked Questions
Issue Solutions
Maintenance and Service
Maintenance Tasks-Qualified Service Technician
Glass Cleaning Exterior and Interior of Installed Glass
Gasket Seal and Glass Assembly Inspection
D Replacement
Burner Ignition and Operation
IPI Pilot Flame Patterns
Getting Started
Typical Appliance System
Design and Installation Considerations
Tools and Supplies Needed
Inspect Appliance and Components
Any such action may cause a fire hazard
Framing and Clearances
Selecting Appliance Location
TRUE-36
TRUE-42
Clearances
Minimum Framing Dimensions
Constructing the Appliance Chase
Mantel and Wall Projections
Non-Combustible Zone
Combustible Mantel Legs or Wall Projections
Non-Combustible Mantel Legs or Wall Projections
21 MIN
Combustible Mantel Projections
NON-COMBUSTIBLE Material
TRUE-50
Hearth Extension
Model
Termination Locations
Vent Termination Minimum Clearances
Ft. Canada ..........not to be installed above a gas meter
Covered Alcove Applications
Vent Information and Diagrams
Top Vent Horizontal Termination One Elbow
TRUE-36 NG/LP, TRUE-42 NG
TRUE-50 NG/LP
V1 Minimum Maximum
Two Elbows
+ H
TRUE-36 NG/LP, TRUE-42 NG/LP
Minimum
Top Vent Horizontal Termination Three Elbows
TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP
Flue Restrictor
Top Vent Vertical Termination
Elbows
Top Vent Vertical Termination Three Elbows
TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max
PVK-80 and PVI-SLP Information
PVI-SLP
Vent Clearances and Framing
Pipe Clearances to Combustibles
Wall Penetration Framing
Non-Combustible Wall Penetration
Install the Ceiling Firestop
Pipe DVP
Install Attic Insulation Shield
Installing the Optional Heat-ZoneGas Kit
Flat Ceiling Installation
Vaulted Ceiling Installation
Appliance Preparation
Vent Preparation
Securing and Leveling the Appliance
Side Nailing Tab in Shipping Position
Installing Non-combustible Facing Material
Installing Non-Combustible Facing Material
Installing Vent Pipe DVP Pipe
Attach Vent to the Firebox Assembly
Assemble Vent Sections
Assemble Pipe Sections
Secure the Vent Sections
Disassemble Vent Sections
Install Metal Roof Flashing
Assemble and Install Storm Collar
Heat Shield Requirements for Horizontal Termination
Install Vertical Termination Cap
Install Horizontal Termination Cap
Gas Information
Fuel Conversion
Gas Pressure
Gas Connection
Wiring Requirements
IntelliFire PlusTM Ignition System Wiring
Optional Accessories Requirements
Electrical Information
Electrical Service and Repair Junction Box Installation
Access Through Left Column Access Through Firebox
Finishing Templates
Template installation instruction
Finishing
Splatter Guard
Finishing Templates Bends Inoperable Fixed Doors
FACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board
MAX 21 MIN
10 Combustible Mantel Allowance TRUE-36, TRUE-42
14 Non-combustible Facing Diagram
Facing Material
Dimension Inoperable Operable Door
Doors
Arch
Operable Doors
Appliance Setup
Glowing Ember Placement
LED’s
Install the Log Assembly Log Set Assembly LOGS-TRUE36
Models TRUE-36C, TRUE-36H, TRUE-36S
LOG Contacts Side Grate Tine
Notch for
Tine
LOG Contacts Left Grate Tine
Back Tine LOG Contacts Refractory Notch Front Tine
LOG Contacts Grate Tine LOG #7 TRUE-42 only
LOG Placement Slots Notch
LOG #4
Flat Area
Notch for For LOG #3
TOP of Burned Area Near LOG #1 LOG Resting in Notch
Back Tine Front Tine LOG Contacts Refractory Notch
LOG Contacts 8 Grate Tine
TRUE-36 TRUE-42 TRUE-50
TOP Retaining Rail Notch Glass Frame Notch
Air Shutter Setting
Model TRUE-36
TRUE-42
TRUE-50
IntelliFire Plus Ignition System
Troubleshooting
Symptom Possible Cause Corrective Action
Troubleshooting
Location Inches Millimeters
Appliance Dimension Diagram
Reference Materials
Appliance Dimensions TRUE-42 & TRUE-50
Vent Components Diagrams
DVP-AS2
Horizontal Termination Cap
DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2
DVP-TRAP
RF6M RF12M
BEK DVP-BEK2
DVP-TRAPFL
COOL-ADD
Optional Wire Harness
Power Vent Inline
Description Part Number
SLP-LPC
Log Set Assembly
CService. ServicePartsParts
At Depot
Description Comments Part Number
Description Comments Part Number
Service Parts
Stocked
Log Set Assembly
TRUE-42S, TRUE-42H, TRUE-42C
LOGS-TRUE50
TRUE-50S, TRUE-50H, TRUE-50C
#13 Valve Assembly
TRUE-36, TRUE-42, TRUE-50
MYSTIC-EMBERS
Contact Information