Hearth and Home Technologies TRUE-36, TRUE-42, TRUE-50 owner manual Listing and Code Approvals

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1 Listing and Code Approvals

A. Appliance Certification

MODELS: TRUE-36C, TRUE-36H, TRUE-36S, TRUE-42C, TRUE-42H, TRUE-42S TRUE-50C, TRUE-50H, TRUE-50S

LABORATORY: Underwriters Laboratories, Inc. (UL)

TYPE: Direct Vent Gas Appliance Heater

STANDARD: ANSI Z21.88-2009 • CSA 2.33-2009

This product is listed to ANSI standards for “Vented Gas Appliance Heaters” and applicable sections of “Gas Burn- ing Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”.

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada.

NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE. This appliance is tested and approved as either supplemen- tal room heat or as a decorative appliance. It should not be factored as primary heat in residential heating calculations.

D. High Altitude Installations

NOTICE: If the heating value of the gas has been reduced, these rules do not apply. Check with your local gas utility or authorities having jurisdiction.

When installing above 2000 feet elevation:

•In the USA: Reduce input rate 4% for each 1000 feet above 2000 feet.

•In CANADA: Reduce input rate 10% for elevations between 2000 feet and 4500 feet. Above 4500 feet, consult local gas utility.

Check with your local gas utility to determine proper orifice size.

E. Non-Combustible Materials Specification

Material which will not ignite and burn. Such materials are those consisting entirely of steel, iron, brick, tile, concrete, slate, glass or plasters, or any combination thereof.

Materials that are reported as passing ASTM E 136,

Standard Test Method for Behavior of Materials in a Vertical Tube Furnace at 750 ºC and UL763 shall be considered non-combustible materials.

B. Glass Specifications

This appliance is equipped with 5 mm ceramic glass with an anti-reflective coating. Replace glass only with glass with identical specifications. Please contact your dealer for replacement glass.

C. BTU Specifications

Models

 

Maximum

Minimum

Orifice

 

Input

Input

Size

(U.S. or Canada)

BTU/h

BTU/h

(DMS)

 

 

US

45,500

28,000

#30

TRUE-36 (NG)

 

(0-2000 FT)

 

 

 

 

 

CANADA

41,000

25,000

#31

 

 

 

 

(2000-4500 FT)

 

 

 

 

 

 

 

US

43,500

27,500

#47

TRUE-36 (LP)

 

(0-2000 FT)

 

 

 

 

 

CANADA

39,000

25,000

#48

 

 

 

 

(2000-4500 FT)

 

 

 

 

 

 

 

 

 

 

 

 

 

US

55,500

30,500

#26

TRUE-42 (NG)

 

(0-2000 FT)

 

 

 

 

 

CANADA

50,000

27,500

#27

 

 

 

 

(2000-4500 FT)

 

 

 

 

 

 

 

 

 

 

 

 

 

US

51,500

29,000

#45

TRUE-42 (LP)

 

(0-2000 FT)

 

 

 

 

 

CANADA

46,500

26,000

#46

 

 

 

 

(2000-4500 FT)

 

 

 

 

 

 

 

US

65,000

36,000

#24

TRUE-50 (NG)

 

(0-2000 FT)

 

 

 

 

 

CANADA

58,500

32,500

#25

 

 

 

 

(2000-4500 FT)

 

 

 

 

 

 

 

 

 

 

 

 

 

US

63,500

32,500

#43

TRUE-50 (LP)

 

(0-2000 FT)

 

 

 

 

 

CANADA

57,000

29,500

#44

 

 

 

 

(2000-4500 FT)

 

 

 

 

 

 

 

 

 

 

 

F. Combustible Materials Specification

Materials made of or surfaced with wood, compressed pa- per, plant fibers, plastics, or other material that can ignite and burn, whether flame proofed or not, or plastered or unplastered shall be considered combustible materials.

G. Electrical Codes

NOTICE: This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition or the Canadian Electric

Code CSA C22.1.

•A 110-120 VAC circuit for this product must be pro- tected with ground-fault circuit-interrupter protection, in compliance with the applicable electrical codes, when it is installed in locations such as in bathrooms or near sinks.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents HOT Surfaces ModelsWhat to do if you smell gas Do DiscardnotHomeowner Reference Information CongratulationsUser Guide Table of ContentsTroubleshooting Appliance SetupReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Clear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches IPI Battery Tray/Battery InstallationBefore Lighting Fireplace Module ResetNine Hour Safety Shutdown Feature Control Module OperationGAS Valve Lighting Instructions IPIFinal inspection by What to do if YOU Smell GASIssue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service D Replacement Maintenance Tasks-Qualified Service TechnicianGlass Cleaning Exterior and Interior of Installed Glass Gasket Seal and Glass Assembly InspectionIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedAny such action may cause a fire hazard Design and Installation ConsiderationsTools and Supplies Needed Inspect Appliance and ComponentsTRUE-42 Framing and ClearancesSelecting Appliance Location TRUE-36Constructing the Appliance Chase Minimum Framing DimensionsClearances Non-Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsNon-Combustible Zone Combustible Mantel Legs or Wall ProjectionsTRUE-50 21 MINCombustible Mantel Projections NON-COMBUSTIBLE MaterialModel Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Ft. Canada ..........not to be installed above a gas meterVent Information and Diagrams V1 Minimum Maximum Top Vent Horizontal Termination One ElbowTRUE-36 NG/LP, TRUE-42 NG TRUE-50 NG/LPMinimum Two Elbows+ H TRUE-36 NG/LP, TRUE-42 NG/LPTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max Top Vent Vertical Termination Three ElbowsPVI-SLP PVK-80 and PVI-SLP InformationNon-Combustible Wall Penetration Vent Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingPipe DVP Install the Ceiling FirestopVaulted Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-ZoneGas Kit Flat Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAssemble Pipe Sections Installing Vent Pipe DVP PipeAttach Vent to the Firebox Assembly Assemble Vent SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Horizontal Termination Cap Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Gas Connection Gas InformationFuel Conversion Gas PressureElectrical Information Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Optional Accessories RequirementsAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationFinishing Template installation instructionFinishing Templates Finishing Templates Bends Inoperable Fixed Doors Splatter GuardFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board 10 Combustible Mantel Allowance TRUE-36, TRUE-42 MAX 21 MINFacing Material 14 Non-combustible Facing DiagramOperable Doors Dimension Inoperable Operable DoorDoors ArchAppliance Setup LED’s Glowing Ember PlacementNotch for Install the Log Assembly Log Set Assembly LOGS-TRUE36Models TRUE-36C, TRUE-36H, TRUE-36S LOG Contacts Side Grate TineLOG Contacts Left Grate Tine TineLOG Contacts Grate Tine LOG #7 TRUE-42 only Back Tine LOG Contacts Refractory Notch Front TineNotch for For LOG #3 LOG Placement Slots NotchLOG #4 Flat AreaTOP of Burned Area Near LOG #1 LOG Resting in Notch LOG Contacts 8 Grate Tine Back Tine Front Tine LOG Contacts Refractory NotchTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch TRUE-50 Air Shutter SettingModel TRUE-36 TRUE-42Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Troubleshooting Reference Materials Appliance Dimension DiagramLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 DVP-AS2 Vent Components DiagramsDVP-TRAP DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2Horizontal Termination Cap COOL-ADD RF6M RF12MBEK DVP-BEK2 DVP-TRAPFLSLP-LPC Optional Wire HarnessPower Vent Inline Description Part NumberDescription Comments Part Number Log Set AssemblyCService. ServicePartsParts At DepotStocked Service PartsDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C TRUE-36, TRUE-42, TRUE-50 #13 Valve AssemblyMYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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