Hearth and Home Technologies TRUE-42, TRUE-36, TRUE-50 owner manual Table of Contents, User Guide

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Safety Alert Key:

•DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

•WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

•CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

•NOTICE: Used to address practices not related to personal injury.

Table of Contents

A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 5

1 Listing and Code Approvals

A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 B. Glass Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 C. BTU Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 D. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . . 7 E. Non-Combustible Materials Specification. . . . . . . . . . . . . . 7 F. Combustible Materials Specification . . . . . . . . . . . . . . . . . 7 G. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 H. Requirements for the Commonwealth of Massachusetts. . 8

User Guide

2 Operating Instructions

A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 C. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 D. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 10 E. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 F. Remote Controls, Wall Controls and Wall Switches. . . . . 10 G. IPI Battery Tray/Battery Installation . . . . . . . . . . . . . . . . . 10 H. Rating Plate/Glass Clip Tool Location . . . . . . . . . . . . . . . 10 I. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 11 J. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 11 K. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 12 L. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 M. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 13

7 Vent Information and Diagrams

A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

D. Measuring Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

E. Vent Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

F. PVK-80 and PVI-SLP Information . . . . . . . . . . . . . . . . . . 33

8 Vent Clearances and Framing

A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 34 B. Wall Penetration Framing. . . . . . . . . . . . . . . . . . . . . . . . . 34 C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 35 D. Install Attic Insulation Shield. . . . . . . . . . . . . . . . . . . . . . . 36 E. Installing the Optional Heat-Zone®Gas Kit . . . . . . . . . . . 36

9 Appliance Preparation

A. Vent Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

B. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 38

C. Installing Non-combustible Facing Material . . . . . . . . . . . 39

10 Installing Vent Pipe (DVP Pipe)

A. Assemble Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . . 40 B. Secure the Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . 41 C. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 41 D. Install Metal Roof Flashing . . . . . . . . . . . . . . . . . . . . . . . . 42 E. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 42 F. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 43 G. Heat Shield Requirements for Horizontal Termination . . . 43 H. Install Horizontal Termination Cap . . . . . . . . . . . . . . . . . . 43

3 Maintenance and Service

 

11 Gas Information

 

A. Maintenance Tasks-Homeowner

14

 

A. Fuel Conversion

44

B. Maintenance Tasks-Qualified Service Technician

15

B. Gas Pressure

44

Installer Guide

 

 

C. Gas Connection

44

4 Getting Started

 

D. High Altitude Installations

44

 

12 Electrical Information

 

A. Typical Appliance System

17

 

A. Wiring Requirements

45

B. Design and Installation Considerations

18

C. Tools and Supplies Needed

18

B. IntelliFire PlusTM Ignition System Wiring

45

D. Inspect Appliance and Components

18

C. Optional Accessories Requirements

45

5 Framing and Clearances

 

D. Electrical Service and Repair

46

 

E. Junction Box Installation

46

A. Selecting Appliance Location

19

13 Finishing

 

B. Constructing the Appliance Chase

20

 

A. Finishing Templates

47

C. Clearances

20

D. Mantel and Wall Projections

21

B. Splatter Guard

48

E. Hearth Extension

23

C. Mantel and Wall Projections

49

6 Termination Locations

 

D. Facing Material

51

 

E. Doors

52

A. Vent Termination Minimum Clearances

24

 

 

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents HOT Surfaces ModelsWhat to do if you smell gas Do DiscardnotHomeowner Reference Information CongratulationsUser Guide Table of ContentsAppliance Setup TroubleshootingReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsGas Fireplace Safety Operating Instructions User GuideYour Fireplace Clear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches IPI Battery Tray/Battery InstallationBefore Lighting Fireplace Module ResetNine Hour Safety Shutdown Feature Control Module OperationGAS Valve Lighting Instructions IPIFinal inspection by What to do if YOU Smell GASFrequently Asked Questions Issue SolutionsAfter Fireplace is Lit Maintenance and Service D Replacement Maintenance Tasks-Qualified Service TechnicianGlass Cleaning Exterior and Interior of Installed Glass Gasket Seal and Glass Assembly InspectionIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedAny such action may cause a fire hazard Design and Installation ConsiderationsTools and Supplies Needed Inspect Appliance and ComponentsTRUE-42 Framing and ClearancesSelecting Appliance Location TRUE-36Minimum Framing Dimensions Constructing the Appliance ChaseClearances Non-Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsNon-Combustible Zone Combustible Mantel Legs or Wall ProjectionsTRUE-50 21 MINCombustible Mantel Projections NON-COMBUSTIBLE MaterialModel Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Ft. Canada ..........not to be installed above a gas meterVent Information and Diagrams V1 Minimum Maximum Top Vent Horizontal Termination One ElbowTRUE-36 NG/LP, TRUE-42 NG TRUE-50 NG/LPMinimum Two Elbows+ H TRUE-36 NG/LP, TRUE-42 NG/LPTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max Top Vent Vertical Termination Three ElbowsPVI-SLP PVK-80 and PVI-SLP InformationNon-Combustible Wall Penetration Vent Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingPipe DVP Install the Ceiling FirestopVaulted Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-ZoneGas Kit Flat Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAssemble Pipe Sections Installing Vent Pipe DVP PipeAttach Vent to the Firebox Assembly Assemble Vent SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Vertical Termination Cap Install Horizontal Termination CapHeat Shield Requirements for Horizontal Termination Gas Connection Gas InformationFuel Conversion Gas PressureElectrical Information Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Optional Accessories RequirementsAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationTemplate installation instruction FinishingFinishing Templates Finishing Templates Bends Inoperable Fixed Doors Splatter GuardFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board 10 Combustible Mantel Allowance TRUE-36, TRUE-42 MAX 21 MINFacing Material 14 Non-combustible Facing DiagramOperable Doors Dimension Inoperable Operable DoorDoors ArchAppliance Setup LED’s Glowing Ember PlacementNotch for Install the Log Assembly Log Set Assembly LOGS-TRUE36Models TRUE-36C, TRUE-36H, TRUE-36S LOG Contacts Side Grate TineLOG Contacts Left Grate Tine TineLOG Contacts Grate Tine LOG #7 TRUE-42 only Back Tine LOG Contacts Refractory Notch Front TineNotch for For LOG #3 LOG Placement Slots NotchLOG #4 Flat AreaTOP of Burned Area Near LOG #1 LOG Resting in Notch LOG Contacts 8 Grate Tine Back Tine Front Tine LOG Contacts Refractory NotchTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch TRUE-50 Air Shutter SettingModel TRUE-36 TRUE-42Troubleshooting Symptom Possible Cause Corrective ActionIntelliFire Plus Ignition System Troubleshooting Appliance Dimension Diagram Reference MaterialsLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 DVP-AS2 Vent Components DiagramsDVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2 DVP-TRAPHorizontal Termination Cap COOL-ADD RF6M RF12MBEK DVP-BEK2 DVP-TRAPFLSLP-LPC Optional Wire HarnessPower Vent Inline Description Part NumberDescription Comments Part Number Log Set AssemblyCService. ServicePartsParts At DepotService Parts StockedDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C TRUE-36, TRUE-42, TRUE-50 #13 Valve AssemblyMYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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