Hearth and Home Technologies owner manual TRUE-36 TRUE-42 TRUE-50

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I. Fixed Glass Assembly

WARNING! Risk of Asphyxiation! Handle fixed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches.

•DO NOT strike, slam or scratch glass.

•DO NOT operate fireplace with glass removed, cracked, broken or scratched.

•Replace as a complete assembly.

CAUTION! Risk of Injury! Glass assembly installation and removal must be performed by a qualified service technician. See chart below for glass assembly weights.

•TRUE-42 AND TRUE-50 MODELS: It is recommend- ed that Glass installation and removal be performed by two qualified service technicians.

Glass Weights

TRUE-36

TRUE-42

TRUE-50

32 lbs

41 lbs

54 lbs

CAUTION! Risk of Cuts or Abrasions. Wear protective gloves and safety glasses during installation. Sheet metal edges are sharp.

Removing Fixed Glass Assembly

This fixed glass assembly is held in place by lower glass clips, side clips and top retaining rail. To remove clips, en- gage the spring clips with the tool and pull tool out slightly.

1.The glass clip removal/installation tool is fastened to the lower right corner of the appliance. Remove tool by removing one screw. See Figure 14.6. If glass clip removal tool becomes misplaced, a cotter pin removal tool may be used.

NOTICE: Protect and prevent the hearth from damage by covering it with a drop cloth.

Figure 14.6. Glass Clip Tool

Figure 14.7. Glass Clip Tool Location

2.To disengage bottom glass clips, position the glass clip removal/installation tool parallel to the floor and insert it about two inches into the gap between the glass frame and the front bottom fireplace lip. Insert the tool on the lower left side of the glass clip and move to the right to engage the clip. Using one mo- tion, pull out slightly while pushing down to disengage bottom glass clip. Repeat for the other bottom spring clips. There are three on the TRUE-36 and four on the TRUE-42 and TRUE-50. See Figure 14.7 and Figure 14.8.

Figure 14.8. Inserting Glass Clip Tool

3.Disengage the left and right glass clips one at a time using the glass clip removal/installation tool. Insert tool from the top side of the side glass clip. Pull the glass tool out slightly to disengage the side clip. See Figure 14.12.

4.Grasp the left and right sides of the glass assembly and carefully pull outward to remove the bottom from the support tabs on the bottom glass clips. Lower the glass to remove it from the top retainer rail.

CAUTION! Risk of Injury! DO NOT put fingers under glass frame. Fingers may get pinched by glass frame during removal.

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents What to do if you smell gas ModelsDo Discardnot HOT SurfacesHomeowner Reference Information CongratulationsUser Guide Table of ContentsTroubleshooting Appliance SetupReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Remote Controls, Wall Controls and Wall Switches Fixed Glass AssemblyIPI Battery Tray/Battery Installation Clear SpaceNine Hour Safety Shutdown Feature Module ResetControl Module Operation Before Lighting FireplaceFinal inspection by Lighting Instructions IPIWhat to do if YOU Smell GAS GAS ValveIssue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service Glass Cleaning Exterior and Interior of Installed Glass Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection D ReplacementIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Any such action may cause a fire hazardSelecting Appliance Location Framing and ClearancesTRUE-36 TRUE-42Constructing the Appliance Chase Minimum Framing DimensionsClearances Non-Combustible Zone Mantel and Wall ProjectionsCombustible Mantel Legs or Wall Projections Non-Combustible Mantel Legs or Wall ProjectionsCombustible Mantel Projections 21 MINNON-COMBUSTIBLE Material TRUE-50Model Hearth ExtensionVent Termination Minimum Clearances Termination LocationsCovered Alcove Applications Ft. Canada ..........not to be installed above a gas meterVent Information and Diagrams TRUE-36 NG/LP, TRUE-42 NG Top Vent Horizontal Termination One ElbowTRUE-50 NG/LP V1 Minimum Maximum+ H Two ElbowsTRUE-36 NG/LP, TRUE-42 NG/LP MinimumTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Top Vent Horizontal Termination Three ElbowsFlue Restrictor Elbows Top Vent Vertical TerminationTRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max Top Vent Vertical Termination Three ElbowsPVI-SLP PVK-80 and PVI-SLP InformationPipe Clearances to Combustibles Vent Clearances and FramingWall Penetration Framing Non-Combustible Wall PenetrationPipe DVP Install the Ceiling FirestopInstalling the Optional Heat-ZoneGas Kit Install Attic Insulation ShieldFlat Ceiling Installation Vaulted Ceiling InstallationVent Preparation Appliance PreparationSide Nailing Tab in Shipping Position Securing and Leveling the ApplianceInstalling Non-Combustible Facing Material Installing Non-combustible Facing MaterialAttach Vent to the Firebox Assembly Installing Vent Pipe DVP PipeAssemble Vent Sections Assemble Pipe SectionsDisassemble Vent Sections Secure the Vent SectionsAssemble and Install Storm Collar Install Metal Roof FlashingInstall Horizontal Termination Cap Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Fuel Conversion Gas InformationGas Pressure Gas ConnectionIntelliFire PlusTM Ignition System Wiring Wiring RequirementsOptional Accessories Requirements Electrical InformationAccess Through Left Column Access Through Firebox Electrical Service and Repair Junction Box InstallationFinishing Template installation instructionFinishing Templates Finishing Templates Bends Inoperable Fixed Doors Splatter GuardFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board 10 Combustible Mantel Allowance TRUE-36, TRUE-42 MAX 21 MINFacing Material 14 Non-combustible Facing DiagramDoors Dimension Inoperable Operable DoorArch Operable DoorsAppliance Setup LED’s Glowing Ember PlacementModels TRUE-36C, TRUE-36H, TRUE-36S Install the Log Assembly Log Set Assembly LOGS-TRUE36LOG Contacts Side Grate Tine Notch forLOG Contacts Left Grate Tine TineLOG Contacts Grate Tine LOG #7 TRUE-42 only Back Tine LOG Contacts Refractory Notch Front TineLOG #4 LOG Placement Slots NotchFlat Area Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch LOG Contacts 8 Grate Tine Back Tine Front Tine LOG Contacts Refractory NotchTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch Model TRUE-36 Air Shutter SettingTRUE-42 TRUE-50Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Troubleshooting Reference Materials Appliance Dimension DiagramLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 DVP-AS2 Vent Components DiagramsDVP-TRAP DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2Horizontal Termination Cap BEK DVP-BEK2 RF6M RF12MDVP-TRAPFL COOL-ADDPower Vent Inline Optional Wire HarnessDescription Part Number SLP-LPCCService. ServicePartsParts Log Set AssemblyAt Depot Description Comments Part NumberStocked Service PartsDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C TRUE-36, TRUE-42, TRUE-50 #13 Valve AssemblyMYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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