Hearth and Home Technologies TRUE-36, TRUE-42 Troubleshooting, IntelliFire Plus Ignition System

Page 64

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

64

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

Page 63 Page 65
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Page 63 Page 65
Contents Models What to do if you smell gasDo Discardnot HOT SurfacesCongratulations Homeowner Reference InformationTable of Contents User GuideTroubleshooting Appliance SetupReference Materials Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Fixed Glass Assembly Remote Controls, Wall Controls and Wall SwitchesIPI Battery Tray/Battery Installation Clear SpaceModule Reset Nine Hour Safety Shutdown FeatureControl Module Operation Before Lighting FireplaceLighting Instructions IPI Final inspection byWhat to do if YOU Smell GAS GAS ValveIssue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service Maintenance Tasks-Qualified Service Technician Glass Cleaning Exterior and Interior of Installed GlassGasket Seal and Glass Assembly Inspection D ReplacementBurner Ignition and Operation IPI Pilot Flame PatternsGetting Started Typical Appliance SystemDesign and Installation Considerations Tools and Supplies NeededInspect Appliance and Components Any such action may cause a fire hazardFraming and Clearances Selecting Appliance LocationTRUE-36 TRUE-42Constructing the Appliance Chase Minimum Framing DimensionsClearances Mantel and Wall Projections Non-Combustible ZoneCombustible Mantel Legs or Wall Projections Non-Combustible Mantel Legs or Wall Projections21 MIN Combustible Mantel ProjectionsNON-COMBUSTIBLE Material TRUE-50Hearth Extension ModelTermination Locations Vent Termination Minimum ClearancesFt. Canada ..........not to be installed above a gas meter Covered Alcove ApplicationsVent Information and Diagrams Top Vent Horizontal Termination One Elbow TRUE-36 NG/LP, TRUE-42 NGTRUE-50 NG/LP V1 Minimum MaximumTwo Elbows + HTRUE-36 NG/LP, TRUE-42 NG/LP MinimumTop Vent Horizontal Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LPFlue Restrictor Top Vent Vertical Termination ElbowsTop Vent Vertical Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht MaxPVK-80 and PVI-SLP Information PVI-SLPVent Clearances and Framing Pipe Clearances to CombustiblesWall Penetration Framing Non-Combustible Wall PenetrationInstall the Ceiling Firestop Pipe DVPInstall Attic Insulation Shield Installing the Optional Heat-ZoneGas KitFlat Ceiling Installation Vaulted Ceiling InstallationAppliance Preparation Vent PreparationSecuring and Leveling the Appliance Side Nailing Tab in Shipping PositionInstalling Non-combustible Facing Material Installing Non-Combustible Facing MaterialInstalling Vent Pipe DVP Pipe Attach Vent to the Firebox AssemblyAssemble Vent Sections Assemble Pipe SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Metal Roof Flashing Assemble and Install Storm CollarInstall Horizontal Termination Cap Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Gas Information Fuel ConversionGas Pressure Gas ConnectionWiring Requirements IntelliFire PlusTM Ignition System WiringOptional Accessories Requirements Electrical InformationElectrical Service and Repair Junction Box Installation Access Through Left Column Access Through FireboxFinishing Template installation instructionFinishing Templates Splatter Guard Finishing Templates Bends Inoperable Fixed DoorsFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board MAX 21 MIN 10 Combustible Mantel Allowance TRUE-36, TRUE-4214 Non-combustible Facing Diagram Facing MaterialDimension Inoperable Operable Door DoorsArch Operable DoorsAppliance Setup Glowing Ember Placement LED’sInstall the Log Assembly Log Set Assembly LOGS-TRUE36 Models TRUE-36C, TRUE-36H, TRUE-36SLOG Contacts Side Grate Tine Notch forTine LOG Contacts Left Grate TineBack Tine LOG Contacts Refractory Notch Front Tine LOG Contacts Grate Tine LOG #7 TRUE-42 onlyLOG Placement Slots Notch LOG #4Flat Area Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch Back Tine Front Tine LOG Contacts Refractory Notch LOG Contacts 8 Grate TineTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch Air Shutter Setting Model TRUE-36TRUE-42 TRUE-50Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Troubleshooting Reference Materials Appliance Dimension DiagramLocation Inches Millimeters Appliance Dimensions TRUE-42 & TRUE-50 Vent Components Diagrams DVP-AS2DVP-TRAP DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2Horizontal Termination Cap RF6M RF12M BEK DVP-BEK2DVP-TRAPFL COOL-ADDOptional Wire Harness Power Vent InlineDescription Part Number SLP-LPCLog Set Assembly CService. ServicePartsPartsAt Depot Description Comments Part NumberStocked Service PartsDescription Comments Part Number Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C #13 Valve Assembly TRUE-36, TRUE-42, TRUE-50MYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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