Contents
HOT Surfaces
Models
What to do if you smell gas
Do Discardnot
Homeowner Reference Information
Congratulations
User Guide
Table of Contents
Appliance Setup
Troubleshooting
Reference Materials
Limited Lifetime Warranty
Limited Lifetime Warranty
Warranty Conditions
Listing and Code Approvals
Requirements for the Commonwealth of Massachusetts
Installation of Carbon Monoxide Detectors
Gas Fireplace Safety
Operating Instructions User Guide
Your Fireplace
Clear Space
Fixed Glass Assembly
Remote Controls, Wall Controls and Wall Switches
IPI Battery Tray/Battery Installation
Before Lighting Fireplace
Module Reset
Nine Hour Safety Shutdown Feature
Control Module Operation
GAS Valve
Lighting Instructions IPI
Final inspection by
What to do if YOU Smell GAS
Frequently Asked Questions
Issue Solutions
After Fireplace is Lit
Maintenance and Service
D Replacement
Maintenance Tasks-Qualified Service Technician
Glass Cleaning Exterior and Interior of Installed Glass
Gasket Seal and Glass Assembly Inspection
IPI Pilot Flame Patterns
Burner Ignition and Operation
Typical Appliance System
Getting Started
Any such action may cause a fire hazard
Design and Installation Considerations
Tools and Supplies Needed
Inspect Appliance and Components
TRUE-42
Framing and Clearances
Selecting Appliance Location
TRUE-36
Minimum Framing Dimensions
Constructing the Appliance Chase
Clearances
Non-Combustible Mantel Legs or Wall Projections
Mantel and Wall Projections
Non-Combustible Zone
Combustible Mantel Legs or Wall Projections
TRUE-50
21 MIN
Combustible Mantel Projections
NON-COMBUSTIBLE Material
Model
Hearth Extension
Vent Termination Minimum Clearances
Termination Locations
Covered Alcove Applications
Ft. Canada ..........not to be installed above a gas meter
Vent Information and Diagrams
V1 Minimum Maximum
Top Vent Horizontal Termination One Elbow
TRUE-36 NG/LP, TRUE-42 NG
TRUE-50 NG/LP
Minimum
Two Elbows
+ H
TRUE-36 NG/LP, TRUE-42 NG/LP
TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP
Top Vent Horizontal Termination Three Elbows
Flue Restrictor
Elbows
Top Vent Vertical Termination
TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht Max
Top Vent Vertical Termination Three Elbows
PVI-SLP
PVK-80 and PVI-SLP Information
Non-Combustible Wall Penetration
Vent Clearances and Framing
Pipe Clearances to Combustibles
Wall Penetration Framing
Pipe DVP
Install the Ceiling Firestop
Vaulted Ceiling Installation
Install Attic Insulation Shield
Installing the Optional Heat-ZoneGas Kit
Flat Ceiling Installation
Vent Preparation
Appliance Preparation
Side Nailing Tab in Shipping Position
Securing and Leveling the Appliance
Installing Non-Combustible Facing Material
Installing Non-combustible Facing Material
Assemble Pipe Sections
Installing Vent Pipe DVP Pipe
Attach Vent to the Firebox Assembly
Assemble Vent Sections
Disassemble Vent Sections
Secure the Vent Sections
Assemble and Install Storm Collar
Install Metal Roof Flashing
Install Vertical Termination Cap
Install Horizontal Termination Cap
Heat Shield Requirements for Horizontal Termination
Gas Connection
Gas Information
Fuel Conversion
Gas Pressure
Electrical Information
Wiring Requirements
IntelliFire PlusTM Ignition System Wiring
Optional Accessories Requirements
Access Through Left Column Access Through Firebox
Electrical Service and Repair Junction Box Installation
Template installation instruction
Finishing
Finishing Templates
Finishing Templates Bends Inoperable Fixed Doors
Splatter Guard
FACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board
10 Combustible Mantel Allowance TRUE-36, TRUE-42
MAX 21 MIN
Facing Material
14 Non-combustible Facing Diagram
Operable Doors
Dimension Inoperable Operable Door
Doors
Arch
Appliance Setup
LED’s
Glowing Ember Placement
Notch for
Install the Log Assembly Log Set Assembly LOGS-TRUE36
Models TRUE-36C, TRUE-36H, TRUE-36S
LOG Contacts Side Grate Tine
LOG Contacts Left Grate Tine
Tine
LOG Contacts Grate Tine LOG #7 TRUE-42 only
Back Tine LOG Contacts Refractory Notch Front Tine
Notch for For LOG #3
LOG Placement Slots Notch
LOG #4
Flat Area
TOP of Burned Area Near LOG #1 LOG Resting in Notch
LOG Contacts 8 Grate Tine
Back Tine Front Tine LOG Contacts Refractory Notch
TRUE-36 TRUE-42 TRUE-50
TOP Retaining Rail Notch Glass Frame Notch
TRUE-50
Air Shutter Setting
Model TRUE-36
TRUE-42
Troubleshooting
Symptom Possible Cause Corrective Action
IntelliFire Plus Ignition System
Troubleshooting
Appliance Dimension Diagram
Reference Materials
Location Inches Millimeters
Appliance Dimensions TRUE-42 & TRUE-50
DVP-AS2
Vent Components Diagrams
DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2
DVP-TRAP
Horizontal Termination Cap
COOL-ADD
RF6M RF12M
BEK DVP-BEK2
DVP-TRAPFL
SLP-LPC
Optional Wire Harness
Power Vent Inline
Description Part Number
Description Comments Part Number
Log Set Assembly
CService. ServicePartsParts
At Depot
Service Parts
Stocked
Description Comments Part Number
Log Set Assembly
TRUE-42S, TRUE-42H, TRUE-42C
LOGS-TRUE50
TRUE-50S, TRUE-50H, TRUE-50C
TRUE-36, TRUE-42, TRUE-50
#13 Valve Assembly
MYSTIC-EMBERS
Contact Information