Hearth and Home Technologies TRUE-50, TRUE-42, TRUE-36 owner manual Maintenance and Service

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3 Maintenance and Service

Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.

When properly maintained, your fireplace will give you many years of trouble-free service. We recommend an- nual service by a qualified service technician.

Doors, Surrounds, Fronts

Frequency: Annually

By: Homeowner

Tools needed: Protective gloves, stable work surface

• Assess condition of screen and replace as necessary.

A. Maintenance Tasks-Homeowner

Installation and repair should be done by a qualified service technician only. The fireplace should be inspected before use and at least annually by a professional service person.

The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service ap- pointment.

More frequent cleaning may be required due to lint from carpeting or other factors. Control compartment, burner and circulating air passageway of the fireplace must be kept clean.

CAUTION! Risk of Burns! The fireplace should be turned off and cooled before servicing.

Glass Cleaning

(Exterior of Installed Glass Only)

Frequency: Seasonally

By: Homeowner

Tools Needed: Protective gloves, ceramic glass cleaner, drop cloth and a stable work surface.

WARNING! Risk of Injury! Glass installation and re- moval must be performed only by a qualified service tech- nician.

•Homeowner may only clean outsides of glass.

•Call your dealer for a service appointment to have inside of glass cleaned.

CAUTION! Glass is breakable.

•Avoid striking, scratching or slamming glass

•Avoid abrasive cleaners

•DO NOT clean glass while it is hot

•Clean glass with a non-abrasive commercially available ceramic glass cleaner.

NOTICE! Use only glass cleaner compatible with ce- ramic glass. Other types of glass cleaner may damage the glass surface when exposed to high temperatures.

-Light deposits: Use a soft cloth with soap and water

-Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer)

•Inspect for scratches, dents or other damage and repair as necessary.

•Check that louvers are not blocked.

•Vacuum and dust surfaces.

Remote Control

Frequency: Seasonally

By: Homeowner

Tools needed: Replacement batteries and remote con- trol instructions.

•Locate remote control transmitter and receiver.

•Verify operation of remote. Refer to remote control operation instructions for proper calibration and setup procedure.

•Replace batteries as needed in remote transmitters.

•Place remote control out of reach of children.

If not using your fireplace for an extended period of time (summer months, vacations/trips, etc), to prevent unin- tended operation:

•Remove batteries from remote controls.

•Turn the ON/OFF/REMOTE switch on the control module to OFF.

Venting

Frequency: Seasonally

By: Homeowner

Tools needed: Protective gloves and safety glasses.

•Inspect venting and termination cap for blockage or obstruction such plants, bird nests, leaves, snow, debris, etc.

•Verify termination cap clearance to subsequent construc- tion (building additions, decks, fences, or sheds). See Section 6.

•Inspect for corrosion or separation.

•Verify weather stripping, sealing and flashing remains intact.

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Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

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Contents Do Discardnot ModelsWhat to do if you smell gas HOT SurfacesCongratulations Homeowner Reference InformationTable of Contents User GuideReference Materials Appliance SetupTroubleshooting Limited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsYour Fireplace Gas Fireplace SafetyOperating Instructions User Guide IPI Battery Tray/Battery Installation Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Clear SpaceControl Module Operation Module ResetNine Hour Safety Shutdown Feature Before Lighting FireplaceWhat to do if YOU Smell GAS Lighting Instructions IPIFinal inspection by GAS ValveAfter Fireplace is Lit Frequently Asked QuestionsIssue Solutions Maintenance and Service Gasket Seal and Glass Assembly Inspection Maintenance Tasks-Qualified Service TechnicianGlass Cleaning Exterior and Interior of Installed Glass D ReplacementBurner Ignition and Operation IPI Pilot Flame PatternsGetting Started Typical Appliance SystemInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Any such action may cause a fire hazardTRUE-36 Framing and ClearancesSelecting Appliance Location TRUE-42Clearances Minimum Framing DimensionsConstructing the Appliance Chase Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsNon-Combustible Zone Non-Combustible Mantel Legs or Wall ProjectionsNON-COMBUSTIBLE Material 21 MINCombustible Mantel Projections TRUE-50Hearth Extension ModelTermination Locations Vent Termination Minimum ClearancesFt. Canada ..........not to be installed above a gas meter Covered Alcove ApplicationsVent Information and Diagrams TRUE-50 NG/LP Top Vent Horizontal Termination One ElbowTRUE-36 NG/LP, TRUE-42 NG V1 Minimum MaximumTRUE-36 NG/LP, TRUE-42 NG/LP Two Elbows+ H MinimumTop Vent Horizontal Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LPFlue Restrictor Top Vent Vertical Termination ElbowsTop Vent Vertical Termination Three Elbows TRUE-36 NG/LP, TRUE-42 NG/LP, TRUE-50 NG/LP Ht MaxPVK-80 and PVI-SLP Information PVI-SLPWall Penetration Framing Vent Clearances and FramingPipe Clearances to Combustibles Non-Combustible Wall PenetrationInstall the Ceiling Firestop Pipe DVPFlat Ceiling Installation Install Attic Insulation ShieldInstalling the Optional Heat-ZoneGas Kit Vaulted Ceiling InstallationAppliance Preparation Vent PreparationSecuring and Leveling the Appliance Side Nailing Tab in Shipping PositionInstalling Non-combustible Facing Material Installing Non-Combustible Facing MaterialAssemble Vent Sections Installing Vent Pipe DVP PipeAttach Vent to the Firebox Assembly Assemble Pipe SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Metal Roof Flashing Assemble and Install Storm CollarHeat Shield Requirements for Horizontal Termination Install Vertical Termination CapInstall Horizontal Termination Cap Gas Pressure Gas InformationFuel Conversion Gas ConnectionOptional Accessories Requirements Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Electrical InformationElectrical Service and Repair Junction Box Installation Access Through Left Column Access Through FireboxFinishing Templates Template installation instructionFinishing Splatter Guard Finishing Templates Bends Inoperable Fixed DoorsFACTORY-SUPPLIED NON-COMBUSTIBLE Combustible or Board MAX 21 MIN 10 Combustible Mantel Allowance TRUE-36, TRUE-4214 Non-combustible Facing Diagram Facing MaterialArch Dimension Inoperable Operable DoorDoors Operable DoorsAppliance Setup Glowing Ember Placement LED’sLOG Contacts Side Grate Tine Install the Log Assembly Log Set Assembly LOGS-TRUE36Models TRUE-36C, TRUE-36H, TRUE-36S Notch forTine LOG Contacts Left Grate TineBack Tine LOG Contacts Refractory Notch Front Tine LOG Contacts Grate Tine LOG #7 TRUE-42 onlyFlat Area LOG Placement Slots NotchLOG #4 Notch for For LOG #3TOP of Burned Area Near LOG #1 LOG Resting in Notch Back Tine Front Tine LOG Contacts Refractory Notch LOG Contacts 8 Grate TineTRUE-36 TRUE-42 TRUE-50 TOP Retaining Rail Notch Glass Frame Notch TRUE-42 Air Shutter SettingModel TRUE-36 TRUE-50IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action Troubleshooting Location Inches Millimeters Appliance Dimension DiagramReference Materials Appliance Dimensions TRUE-42 & TRUE-50 Vent Components Diagrams DVP-AS2Horizontal Termination Cap DVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2DVP-TRAP DVP-TRAPFL RF6M RF12MBEK DVP-BEK2 COOL-ADDDescription Part Number Optional Wire HarnessPower Vent Inline SLP-LPCAt Depot Log Set AssemblyCService. ServicePartsParts Description Comments Part NumberDescription Comments Part Number Service PartsStocked Log Set Assembly TRUE-42S, TRUE-42H, TRUE-42C LOGS-TRUE50 TRUE-50S, TRUE-50H, TRUE-50C #13 Valve Assembly TRUE-36, TRUE-42, TRUE-50MYSTIC-EMBERS Contact Information

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.
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