Petsafe PIG20-11041 manuel dutilisation Troubleshooting

Troubleshooting

Receiver Collar is not beeping or	• Check battery to make sure it is installed properly.
correcting.	• Check that both lights are lit on the Fence Transmitter. If not, perform the
	“Short Loop Test”.
The Receiver Collar is beeping, but	• Make sure the Static Correction Level is set at 2 or above.
the pet is not responding to the Static	• Test the Receiver Collar with the Test Light Tool walking toward the
Correction.	Boundary Wire.
	• If the Test Light flashes, check the fit of the Receiver Collar.
	• Trim your pet’s fur where the Contact Points touch his neck.
	• Increase the Static Correction Level.
	• Repeat training steps to reinforce training.
	• Purchase a stronger Receiver Collar by contacting the Customer
	Care Centre.
The Receiver Collar has to be held on	• Replace battery.
top of the Boundary Wire to activate.	• Adjust Boundary Width Control knob clockwise to increase the distance
	from the Boundary Wire that the Receiver Collar activates.
	• Adjust the Boundary Control Switch to another setting.
	• If using a Double Loop, make sure Boundary Wires are separated 1-1.5 m
	(3-5 ft).
	• If the Receiver Collar still has to be held on top of the Boundary Wire,
	perform the “Short Loop Test.”
The Receiver Collar activates inside the	• Turn the Boundary Width Control knob counterclockwise to decrease the
house.	distance from the Boundary Wire that the Receiver Collar activates.
	• Make sure the Boundary Wire is not running too close to the house. The
	signal can transmit through the walls of your house.
	• Make sure Boundary Wires are twisted from Boundary to the Fence
	Transmitter.
I have an inconsistent signal.	• Make sure Fence Transmitter is at least 1 m (3 ft) from large metal objects
	or appliances.
	• Make sure all Boundary Wire turns are gradual.
	• Make sure the Boundary Wire is not running parallel to and within 1.5
	m (5 ft) of electrical wires, neighbouring containment systems, telephone
	wires, television or antenna cables, or satellite dishes.
	• If a neighbouring containment system may be causing an inconsistent
	signal, contact the Customer Care Centre to see if a different frequency
	system will help your situation.
The Power and Loop Indicator Lights	• Check that the Power Adapter is plugged into the Fence Transmitter.
are off.	• Try plugging into another standard outlet.
	• Remove the fuse door on the back of the Fence Transmitter and change
	out the fuse with the spare one located in the same area.
	• If the lights still do not come on, the Fence Transmitter and/or Power
	Adapter needs to be replaced. Contact the Customer Care Centre.
The Power Light is on, the Loop	• Make sure both ends of the Boundary Wire are plugged into Boundary
Indicator Light is off, and the Fence	Wire Terminals and that 1 cm (3/8 in.) of the insulation is stripped so that
Transmitter loop alarm is sounding.	the copper wire is exposed.
	• Perform the “Short Loop Test” (page 18) to determine if the Fence
	Transmitter needs to be replaced or if the Boundary Wire is broken.
	• If the Fence Transmitter is functioning properly, you have a break in your
	Boundary Wire. See the “Locating a Break in the Wire” section in this
	guide.
The fuse blows when it is replaced.	• The Fence Transmitter and/or Power Adapter needs to be replaced.
	Contact the Customer Care Centre.

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