Avaya 2 manual Citrix Systems

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Citrix Systems

Citrix Systems, the global leader in access infrastructure and the most trusted name in secure access, is an Avaya partner for the Avaya Application Gateway AG250 and the Avaya Phone Application Suite. Citrix develops customized, vertically-focused, converged voice and date applications that deliver the benefits of Internet Protocol telephony to users by providing converged voice and data applications designed to increase user productivity, simplify user interaction, and enhance organizational communications. Citrix is headquartered in Fort Lauderdale, Fla. and the Citrix Advanced Solutions group is based in San Jose, Calif.

More than 180,000 organizations worldwide rely on Citrix to deliver any application to users. Citrix customers include 100 percent of the FORTUNE 100 companies and 98 percent of the FORTUNE Global 500, as well as hundreds of thousands of small businesses and consumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.

For more information, visit www.citrix.com or contact Tripp Purvis

408-790-8312 tripp.purvis@citrix.com

Offers

Citrix Legal Application

Compliant with Avaya G250 Media Gateway, Avaya 4600 and 9600 Series IP Telephones.

The Citrix Legal Application integrates telephony into the legal business process. The application enables attorneys to use a simple Web-based application to first point and click on the correct client name, click on the associated matter code, and then click to dial. The application works in conjunction with the Avaya Application Gateway AG250 and the Productivity Pack. The click-to-call functionality using Smart Agent technology is a part of the Productivity Pack and is leveraged by the Citrix Legal Application to simplify dialing of client numbers along with correct client and matter codes.

Solution Category

Billing

Custom Application Development

Primary Industries Served

Financial

Government – State & Local

Healthcare

Hospitality

Member Presence

APAC

CALA

EMEA

NA

Avaya Contact

Bob Lesniak

732-852-2281 rlesniak@avaya.com

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Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersChallenge SolutionResults AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
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Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.