Jads Comm

Solution Category

▶ Call/Contact Center

▶ Enterprise Application Integration

Member Presence ▶ APAC

Avaya Contact Riz Masurekar

+91 (0)989 251 0550 masurekar@avaya.com

JADS Comm (JADS) is a leading communication system value-added application software provider across the Asia Pacific Region. JADS offers advanced value-added Internet Protocol (IP) communication solutions running on world-class multimedia telecom platforms for clients who require superior communication networks to power their businesses. Currently, its business coverage extends to China, Taiwan, and Thailand.

JADS specializes in IP communication, CTI, customer relationship management (CRM), and multi- service network infrastructure. The Avaya-certified service team provides a full range of services including planning, design, and installation. Together with Avaya, its customized communications solutions can meet the changing needs of clients and help leverage existing and new networks to profoundly reduce operational cost and improve business performance. JADS is currently devoted to developing value-added IP communication platforms to increase workforce productivity through integrating content into end-devices.

For more information, visit www.jads.com.cn or contact Sylvia Hu

+86 (21) 5153 8669 sylvia_h@jads.com.cn

Offers

eCLIC

 Compliant with Avaya IP Telephones.

eCLIC, Enterprise Class Intelligent Content services, is an intelligent content server that enables effective enterprise communication and productive collaboration. eCLIC’s powerful interface easily integrates information from different content sources for presentation on Avaya IP Telephones. eCLIC services provide system integration ability such as data matching, digit analysis, ERP, and eFlow. It also integrates voice and data messages with the current communication system to improve communication. Best of all, it is bundled with an application editor to enable end-users to design their own tailored layouts

without additional development costs. Product highlights include work-flow integration to facilitate easy collaboration, system integration service to optimize work progress, information display with intelligence via data-binding and data-analysis, easy-to-use, built-in application editor, centralized data query/collection, multi-vendor database compatibility, and multi-language support.

Currently, eCLIC services are available by bundling with ECEC, a software application package, to address general enterprise communication needs. Two versions, basic and deluxe, offer enterprises effective communication features such as Speed Dialer, eBulletin, Employee Profile, Instant Message, Attendance System, and more. Employees can easily communicate simply by pressing the function keys on the Avaya IP Telephones.

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.