Avaya 2 manual Avaya and Unisys Alliance

Page 48

Unisys

Unisys is a worldwide information technology (IT) services and solutions company with more than 31,000 employees. The company’s consultants apply expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help clients quickly and efficiently achieve secure business operations.

Unisys provides end-to-end services and solutions designed to help clients improve their competitiveness and efficiency in the global marketplace. The company designs, builds and manages critical IT systems and solutions for businesses and governments around the world, helping customers create secure business operations.

Consulting and Systems Integration – Unisys consultants and industry experts work with clients to evaluate their strategic challenges and provide innovative solutions to make their businesses more competitive and cost efficient.

Outsourcing – Unisys can manage a client’s entire information systems operation or network and desktop infrastructure. The company can also manage specific business processes – such as payment processing, remittance processing, insurance administration, cargo management and other functions.

For more information, visit www.unisys.com or contact

Jaime Zarate

972-541-8119 jaime.zarate@unisys.com

The Avaya and Unisys Alliance

Unisys has extensive experience and expertise in helping customers integrate and apply communications and IT technologies to its businesses. Avaya is a leader in intelligent communications applications and integrating them into business applications and processes. Avaya solutions help customers increase speed, responsiveness, efficiency and effectiveness, connecting the right people to the right information. Unisys and Avaya help enterprises be more productive and improve customer interactions.

Avaya and Unisys Integrated CRM and IP Communications Solutions

Compliant with Avaya Customer Interaction Suite.

Unisys and Avaya deliver comprehensive contact center, IP communications and collaboration solutions from a single source to enable companies to maximize return on investment while implementing a strategic plan that aligns with overall business objectives. The single-source approach that the alliance offers combines leading contact center and IP telephony solutions from Avaya with global integration, consulting and expertise in vertical markets from Unisys – making it possible to offer total, end-to-end solutions – from desktop to the data center.

Solution Category

Business Consulting

Call/Contact Center

Call Control/Routing

Infrastructure

Infrastructure Management

IP Telephony

Managed Services

Multi-media Contact Center

Screen Pop

Primary Industries Served

Banking

Finance

Government

Government – Federal

Government – State & Local

Telecommunications

Transportation

Utilities

Member Presence

APAC

EMEA

NA

Avaya Contact

Rich Navarro

908-953-5357 rnavarro@avaya.com

Image 48
Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersSolution ChallengeResults AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
Related manuals
Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.