Avaya 2 manual Quescom

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Quescom

QuesCom is a European company founded in 1999 to provide enhanced telephony solutions focusing on fixed mobile convergence for enterprises and service providers, and is a leading player in VoIP- mobile convergence and telecommunications application solutions. Natively ready for VoIP, QuesCom solutions leverage the current telecommunication system.

QuesCom gateways allow companies to realize up to 50 percent savings on telephone bills and benefit from a range of value-added services like mobility and fax designed to increase efficiency in corporate communications (one number, mobile extension, e-fax, unified messaging system).

For more information, visit www.quescom.com or contact Robert Urban

+33 (0)497 6540 urban@quescom.com

Offers

QuesCom 400 GSM Gateway

Compliant with Avaya Call Management System, Avaya CallMaster® VI Telephones, Avaya Communication Manager, Avaya Contact Center Express, Avaya EXPERT SystemsSM Diagnostic Tools, Avaya Hosted Solutions Avaya Infrastructure, Avaya Interaction Center, Avaya Interactive Response, Avaya IP Office, Avaya Softphone, Avaya IP Telephones, Avaya Media Gateway, Avaya Meeting Exchange ® Conferencing Solution, Avaya Merlin Magix® Integrated System, Avaya Modular Messaging, Avaya PARTNER® Advanced Communications System, Avaya Proactive, Avaya SIP Enablement Services, Avaya Unified Communication Center and Avaya Wireless Solution.

The QuesCom 400 GSM gateway provides immediate return on investment on an IP telephony deployment, allowing cost-savings of up to 90 percent for GSM calls. The gateway connects Avaya Communication Manager or Avaya IP Office directly with the public network, avoiding the need to route calls to cell phones over the standard landline. When used in conjunction with Avaya mobility solutions, it can significantly enhance the ability to contact mobile members of staff.

Solution Category

Infrastructure

Mobility

Telecommuting

Primary Industries Served

Banking

Finance

Government

Insurance

Manufacturing

Retail

Telecommunications

Transportation

Utilities

Member Presence

EMEA

Avaya Contact

David Sheldon

+44 (0)1483 309090 dpsheldon@avaya.com

Each QuesCom 400 IP/GSM gateway can provide

from two to 12 GSM channels (gateways are stackable to achieve 60 GSM channels) and supports G.711, G.723.1, G.729a and GSM codes to cover all possible cases. It is both SIP and H.323 compliant.

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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.