Avaya 2 manual Softel Communications, Solution Category

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Softel Communications

Softel Communications has a diversified client base that includes internationally-recognized FORTUNE 500 companies and various levels of federal, state and municipal governments with contact centers that are strategic and often mission-critical to these organizations.

By developing the applications and application programming interfaces required, Softel’s software experts enhance the functionality of communications systems and allow the end-users to achieve the full benefits of technology investments. Softel offers comprehensive professional services for the application development, deployment and optimization of VoIP, Advanced Speech Recognition and multi-channel contact center solutions. Softel solutions create significant competitive advantage and are fully interoperational with all major manufacturers’ platforms. The expertise of the Softel team is combined with a dedication to service, from pre-sales consulting to post-implementation support, and the objectivity of manufacturer independence.

For more information, visit www.softel.com or contact John Cognata

877-4-SOFTEL jcognata@softel.com

Offers

Avaya Interactive Response Custom Solutions Softel offers consulting, professional services, and system integration for Avaya Interactive Response.

Solution Category

Call/Contact Center

Custom Application Development

Multi-media Contact Center

Primary Industries Served

Banking

Finance

Healthcare

Member Presence

APAC

CALA

EMEA

NA

Avaya Contact

Paul Horvath

312-634-2474 phorvath@avaya.com

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Contents Innovations Avaya DeveloperConnection Program About the Avaya EcosystemAvaya Global AlliancePartner Program Accenture Offers Aruba NetworksSolution ChallengeResults Member Presence Avaya Contact AtHocCallCopy Centurion Citrix Systems Fifa World Cup An intelligent communications solution by Avaya and CitrixCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Unified Communications Avaya and HP AlliancePage Avaya and IBM Alliance IBMPage Endo Pharmaceuticals An intelligent communications solution by Avaya and IBMInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Our Business MicrosoftPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Avaya and Unisys Alliance UnisysVeraz Networks VTechnologies WildPackets
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.