Avaya 2 manual Cross Professional Services

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Cross Professional Services

Cross Professional Services is a services solution provider committed to delivering professional technology solutions to Avaya, and Avaya certified BusinessPartners. At its core, Cross is a solutions provider.

Cross solves problems. The company guarantees delivery of solutions, on time, reliably, and cost- effectively. Cross’ objective is to outperform any other professional services provider with unmatched quality and value. Put simply, Cross aspires to be the best of the best. Cross strives to deliver results that exceed your expectations. Our capabilities extend the entire range of contact center and communication disciplines providing solutions from development of customized software and applications to post implement training and support. Although Cross integrates standard Avaya solutions on a daily basis, many times Cross is asked to develop customized software applications. Whatever an organizations requirements, Cross Professional Services will make it a reality.

For more information, visit www.crosstelecom.com or contact

John DeLozier 407-835-1102 jdelozier@crosstelecom.com

Offers

Custom Solutions

The solutions that ACT provides include, but are not limited to: Avaya Interaction Center – Operational Analyst, Avaya Contact Center Express – Avaya Contact Center Solutions, Avaya Reporting Platforms, Avaya Modular Messaging, Avaya Training, Avaya Speech Applications, Avaya IP Telephony and convergence applications.

Solution Category

Call/Contact Center

Custom Application Development

Messaging

Multi-media Contact Center

Multi-vendor Integration

Solution Architecture

Primary Industries Served

Banking

Finance

Healthcare

Education – Higher

Hospitality

Insurance

Legal

Manufacturing

Retail

Telecommunications

Transportation

Utilities

Member Presence

APAC

CALA

EMEA

NA

Avaya Contact

Paul Horvath

312-634-2474 phorvath@avaya.com

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Contents Innovations Avaya DeveloperConnection Program About the Avaya EcosystemAvaya Global AlliancePartner Program Accenture Offers Aruba NetworksChallenge SolutionResults Member Presence Avaya Contact AtHocCallCopy Centurion Citrix Systems Fifa World Cup An intelligent communications solution by Avaya and CitrixCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Unified Communications Avaya and HP AlliancePage Avaya and IBM Alliance IBMPage Endo Pharmaceuticals An intelligent communications solution by Avaya and IBMInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Our Business MicrosoftPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Avaya and Unisys Alliance UnisysVeraz Networks VTechnologies WildPackets
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.