Avaya 2 manual NovaLink GmbH

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NovaLink GmbH

Founded in 1996, NovaLink GmbH develops Computer Telephony Integration (CTI) products for both the communications industry and service sectors. These CTI solutions support all common systems and interfaces. With over 10 years of experience, NovaLink’s CTI products are proven in the market. More than 1000 projects have been implemented, from standard to customized solutions. Customers and partners benefit from the extensive know-how and experience of this dynamic company.

For more information, visit www.novalink.ch or contact NovaLink GmbH

+41 (0)52762 66 66 info@novalink.ch

Offers

NovaAlert/MACS

Compliant with Avaya Communication Manager.

NovaAlert/MACS is an alerting, messaging and information server, which communicates with various systems over a wide range of interfaces.

NovaConf

Compliant with Avaya Communication Manager.

NovaConf is a conference system with several options: Dial In, Dial Out, Ad Hoc. A link to Microsoft Outlook is available.

NovaMail

Compliant with Avaya Communication Manager.

NovaMail is a unified messaging system (voice mail, email, fax) with special functionality for the health care and hospitality sectors. A large, interactive Voice Response System IVR is also included.

NovaTax

Compliant with Avaya Communication Manager and Avaya IP Office Solution.

NovaTax is an invoicing system, allowing both the automatic production of accounts and the calculation of statistics.

Solution Category

Billing

Call Accounting

Messaging

Mobility

Security

Unified Messaging

Voice Mail/Unified Messaging

Primary Industries Served

Banking

Government

Government – Federal

Government – State & Local

Healthcare

Hospitality

Insurance

Manufacturing

Telecommunications

Transportation

Utilities

Member Presence

EMEA

Avaya Contact

David Sheldon

+44 (0)148330 9090 dpsheldon@avaya.com

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Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersSolution ChallengeResults AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.