Avaya 2 manual Jebsen & Jessen Communications

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Solution Category
Call/Contact Center
Primary Industries Served Banking
Finance
Government
Healthcare
Insurance
Member Presence APAC
Avaya Contact Riz Masurekar
+91 (0)989 251 0550 masurekar@avaya.com

Jebsen & Jessen Communications

Jebsen & Jessen Communications is an Avaya Regional GOLD Partner and a leading Internet Protocol (IP) telephony, customer relationship management (CRM) contact center, recording solutions and IP application provider in Southeast Asia. Partnering with world-class technology organizations, Jebsen

&Jessen Communications helps businesses achieve communication goals, building on service excellence as the cornerstone of its success since its establishment in 1988. Today, it operates in five South East Asian markets as one of seven regional businesses under the Jebsen & Jessen Group of Companies.

For more information, visit www.comms.jjsea.com or contact Caleb Gau

+65 (0) 9822 3882 caleb_gau@jjsea.com

Offers

Web Directory Assistant (WDA)

Compliant with Avaya Application Enablement Services and Avaya IP Telephones.

WDA is an office productivity tool that allows an operator or receptionist to search the staff directory via Intranet and perform basic telephony features on a computer workstation. Features include transferring, forwarding and making a call; real-time status of a telephone call is also reflected. WDA is developed in accordance with Avaya Application Enablement Services to provide computer telephony integration. WDA offers an extension to include personal phonebooks in addition to the company phone directory.

Enhanced Meet-Me Conference Reservation (EMMCR) is a software suite that works with the standard 6-party Meet-Me Conference. The EMMCR improves and provides a user-friendly administration front-end to end users for conference booking without assistance from a system administrator.

EMMMC also allows end-users to book conferences in advance and will automatically send conference notifications/reminders to participants via email and SMS (to mobile and/or Avaya IP Telephones).

Call Center Service Level Indicator is a back-end application that queries information from an Avaya solution reflect the service level of all calls. Service level status is indicated via a set of traffic lights, and the benchmark for any service level status change can be configured. This application provides a customizable, quick and direct notification in monitoring service level for contact centers.

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Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.