Angleton Danbury Medical Center, Challenge

Angleton Danbury Medical Center

An intelligent communications solution by Avaya and Extreme Networks

Angleton Danbury Medical Center (ADBC) is committed to promoting the well-being and health of the community and providing the Angleton, Texas community and surrounding areas with quality health care services. Angleton Danbury Medical Center is a showcase for the community with many of the latest innovative technologies and patients processes available.

Challenge

With new construction and future planned construction on the horizon, ADMC wanted a complete core-based infrastructure that could reliably provide the performance and stability that the environment required. It sought a solution to provide enhanced mobility for staff to support paperless patient intake while providing a valuable service to patients and their families. In a health care environment where access to information and speed of communication can determine a life or death situation, the new network didn’t just have to deliver the management and maintenance simplicity IT staff needed, it also had to provide the resiliency and performance the new applications required.

Solution

ADMC relies on an Avaya IP Telephony Solution with Extreme Networks® BlackDiamond® series switches, which provide the foundation for the core and wireless network. With Extreme Networks’ infrastructure IT can quickly created wireless VLANs for patients and visitors, while taking advantage of the additional security features built into the solution. The combination of Extreme Networks and Avaya solutions gives ADMC a solid, reliable and secure network communications foundation, which is positioned for growth and future innovations.

Results

▶Increased staff mobility. Staff and doctors rely on PDAs for scheduling and communication, as well as wireless devices hanging around their necks for real-time communication regardless of location. Both productivity and responsiveness are a result of wireless mobility applications.

▶Improved patient care. Wireless computers on wheels (COWs) enable paperless intake in the emergency department, reducing the time necessary to collect patient information and improving the staff’s ability to care for the over 16,000 patients annually who are treated in emergency care.

▶Heightened security. Security features including authentication, encryption, access and intrusion capabilities detect rogue access points and unauthorized peer-to-peer networks operating in the medical center. System managers can easily locate and eliminate problems quickly without network disruption.

▶IT staff efficiencies increased. Extreme Networks EPICenter® provides this three person IT Team a visual of the network so that issues can be identified and addressed quickly to ensure patient care is on-going and uninterrupted.

▶Better network performance. Since installing the new Extreme Networks infrastructure, ADMC has experienced better network performance throughout the facility as well as better communications for its staff – and both results directly affect patient care.

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.