Avaya 2 manual VTechnologies

Page 50

vTechnologies

vTechnologies was founded in 2001 by two former telecommunications executives who have focused on delivering solutions for the contact centers and knowledge based workers in the SMB and Enterprise market segments. vTechnologies’ core strategy has been the development of easy-to-use, simple to implement, off-the-shelf contact center and knowledge-based worker automation tools that integrate telephony systems, customer relationship management (CRM) applications, Salesforce.com and contact center applications. Tools are synergistic applications that act as a “glue” to decrease agent time per call by increasing access to caller information as well allowing on-demand modification to call routing.

For more information, visit www.vtechnet.com or contact

Kevin M. Johnson

800-782-6171, Ext. 110 info@vtechnet.com

Offers

vCTISuite

Compliant with Avaya Communication Manager, Avaya Contact Center Express, Avaya Converged Communications Server, Avaya IP Office, Avaya Softphone, Avaya IP Telephones, Avaya Media Gateway, Avaya Modular Messaging, Avaya SIP Enablement Services, Avaya Unified Communication Center and Avaya Wireless Solution.

vCTISuite from vTechnologies presents caller information to the contact center agents or knowledge based workers as the call is routed to the Agent’s or knowledge based workers’ extension. vCTISuite also automates such time-consuming tasks as call tracking and outbound calling as well as offering a secure notepad feature for supervisors.

Solution Category

Call/Contact Center

Call Control/Routing

Modified Hunt Groups

Multi-media Contact Center

Multi-Vendor Integration

Screen Pop

Primary Industries Served

Banking

Education

Education – Higher

Education – K-12

Finance

Government

Government – Federal

Government – State & Local

Healthcare

Homeland Security

Hospitality

Insurance

Legal

Manufacturing

Retail

Telecommunications

Transportation

Utilities

Member Presence

APAC

CALA

EMEA

NA

Avaya Contact

Dan Fusco

908-953-7898 dfusco@avaya.com

Image 50
Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersResults SolutionChallenge AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
Related manuals
Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.