Avaya 2 manual Radiance Communications Pte

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Radiance Communications Pte

Radiance – a joint venture between Keppel T&T and SingTel – is the voice and data converged market leader in providing VoIP and data services, IP PBX, PBX, CRM, CTI and IVR integration; customized IP telephony and contact center applications; mobility and wireless solutions; and unified communications solutions both in Singapore and the Asia Pacific region.

Today, the company provides seamless operational support across Singapore, China, Malaysia, Brunei, Philippines, Hong Kong, Taiwan, Indonesia and Korea. With a clientele that covers every major industry, whether MNC, local conglomerates, SMEs, branch offices and carrier business, the Radiance vision is to be the choice communications solutions provider in the region.

For more information, visit www.radiancecomms.com or contact Ho Kiat

+65 6395 2323 kiat.ho@radiancecomms.com

Offers

8+ Content

Compliant with Avaya IP Telephones.

In the present society, information is an important asset; efficiency in transacting services is critical too. Well, time means money. Phone is no longer a phone anymore. On the IP Phone, you could do so much more! Watch out for a brand new channel in receiving and transacting information and service – no matter static or dynamic content, delivered to your IP Phone browser all at the fingertips.

8+ Optimization

Compliant with Avaya Communication Manager.

8+ Optimisation helps the end user to optimize the PBX features. Radiance has developed 8+ Meet- Me Conference Scheduler and 8+ System Admin Module – a customised Web-based booking system that allows administrators and end users to login with a personal user-ID and password to book a conference session.

Solution Category

Custom Applications Development

Enterprise Application Integration

Multi-Vendor Integration

Screen Pop

Solution Architecture

Primary Industries Served

Banking

Education

Finance

Government

Healthcare

Homeland Security

Hospitality

Insurance

Legal

Manufacturing

Retail

Telecommunications

Transportation

Utilities

Member Presence

APAC

Avaya Contact

Riz Masurekar

+91 (0)989 251 0550 masurekar@avaya.com

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Contents Innovations Avaya DeveloperConnection Program About the Avaya EcosystemAvaya Global AlliancePartner Program Accenture Offers Aruba NetworksResults SolutionChallenge Member Presence Avaya Contact AtHocCallCopy Centurion Citrix Systems Fifa World Cup An intelligent communications solution by Avaya and CitrixCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Unified Communications Avaya and HP AlliancePage Avaya and IBM Alliance IBMPage Endo Pharmaceuticals An intelligent communications solution by Avaya and IBMInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Our Business MicrosoftPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Avaya and Unisys Alliance UnisysVeraz Networks VTechnologies WildPackets
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Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.