Avaya 2 manual Interactive Northwest, Offers

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Interactive Northwest

Interactive Northwest (INI) software products and services address the complete life cycle of self- service applications associated with Avaya Interactive Response and Avaya Voice Portal. From solution design and project management, to interface development and test, to deployment, documentation, training and ongoing support, INI delivers customer satisfaction in self-service environments.

INI’s differentiation lies in areas critical to the success of self-service systems: deep technical expertise in the underlying technologies of networking, operating systems, database integration and computer telephony; natural end-user dialog design that leads to a better experience for callers; and a disciplined, highly-tuned project management process that ensures successful solution implementation. INI utilizes leading edge tools such as Dialog Designer and standards including VXML 2.x and SIP, while focusing on the most appropriate technology to meet customer needs.

For more information, visit www.interactivenw.com or contact Debbie Kauffman

503-454-1400 kauffmand@interactivenw.com

Offers

Avaya Interactive Response and Avaya Voice Portal Custom Solutions Custom application development and services for Avaya Interactive Response and Avaya Voice Portal working with the Avaya Communication Manager platform. Deliverables include the INI trademarked Project Life Cycle Process, which addresses customer business needs by focusing on service and client return on investment. With over 15 years of experience in developing world-class self-service applications, INI has provided solutions to over 1,000 companies with very high end-user acceptance ratings. INI’s holistic approach includes expertise in all facets of self-service deployments – solutions consultation, project management, design, development, QA/test, deployment, and customer support – to ensure that satisfaction is the end result.

Custom Solutions

Consulting, professional services, and system integration associated with self-service applications used in conjunction with Avaya Communication Manager.

Solution Category

Call/Contact Center

Call Control/Routing

Custom Application Development

Speech Recognition

Switch Administration/MAC

Primary Industries Served

Banking

Education – Higher

Finance

Government – Federal, State & Local

Healthcare

Insurance

Utilities

Member Presence

APAC

CALA

EMEA

NA

Avaya Contact

Paul Horvath

312-634-2474 phorvath@avaya.com

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Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersChallenge SolutionResults AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.