Avaya 2 manual Ibm, Avaya and IBM Alliance

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Solution Category 911
Business Consulting
Call/Contact Center
Call Control/Routing
Enterprise Application Integration Field Services
Hosted Solutions Infrastructure
Infrastructure Management IP Telephony
Managed Services Messaging
Mobility
Multi-media Contact Center Multi-Vendor Integration
Proactive Contact
Project Management Screen Pop
Speech Recognition
Unified Communications Unified Messaging
Voice Mail/Unified Messaging Voice Recognition
Primary Industries Served Banking
Education
Education – Higher
Education – K-12Finance
Government
Government – State & Local Healthcare
Hospitality
Insurance Retail
Telecommunications
Member Presence APAC
CALA
EMEA NA
Avaya Contact Tim Egan
Telephone 720-444-2999 tegan@avaya.com

IBM

IBM strives to lead in the invention, development and manufacture of the industry’s most advanced information technologies, including computer systems, software, storage systems and microelectronics. IBM adds value by integrating advanced technologies into solutions for customers, including services and consulting businesses worldwide.

For more information, visit www.ibm.com or contact Gail Wragg

908-953-7824 gwragg@us.ibm.com

The Avaya and IBM Alliance

This alliance combines the e-business technology, software, hardware, business consulting and systems integration expertise of IBM with Avaya’s expertise in embedding intelligent communications into business applications and processes.

Together, IBM and Avaya are packaging and delivering broad converged communication solutions to integrate back-office processes and customer intelligence with contact centers, branch offices, customer Internet channels and mobile workers, transforming disparate customer channels into

a single integrated and flexible enterprise. The IBM and Avaya alliance packages contact center solutions, IP telephony, audio/web conferencing and unified communications solutions from Avaya with the web portal/self service platform (WebSphere), collaboration suite (Lotus), servers and consulting and integration services from IBM. Combined with IBM’s broad IT solutions and vertical application experience, Avaya and IBM are able to deliver more comprehensive solutions than either could alone. The result is better customer relationships, increased opportunities for revenue generation, greater employee productivity and increased responsiveness.

Avaya and IBM Integrated IP Telephony

Compliant with Avaya IP Telephony Solutions.

IBM Global Technology Services (GTS) has established an IP Telephony migration practice based on implementing Avaya IP telephony solutions. This practice targets large enterprise customers and mid-size enterprise customers. IBM and Avaya IP telephony solutions offer a complete communications architecture that provides software, infrastructure and services to help enterprises stay nimble, reduce costs, lower risk and grow revenue. With a single point of accountability for convergence, these

solutions help distributed and mobile enterprises worldwide capitalize on their skills and core competencies. These solutions provide the means for improving processes through business communications applications, including message networking, business process integration and unified communications. Enterprises can continue to maximize existing assets,

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Contents Innovations Avaya DeveloperConnection Program About the Avaya EcosystemAvaya Global AlliancePartner Program Accenture Offers Aruba NetworksChallenge SolutionResults Member Presence Avaya Contact AtHocCallCopy Centurion Citrix Systems Fifa World Cup An intelligent communications solution by Avaya and CitrixCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Unified Communications Avaya and HP AlliancePage Avaya and IBM Alliance IBMPage Endo Pharmaceuticals An intelligent communications solution by Avaya and IBMInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Our Business MicrosoftPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Avaya and Unisys Alliance UnisysVeraz Networks VTechnologies WildPackets
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Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.