Avaya 2 manual

and maintain traditional analog/digital phones, while migrating to IP devices such as next-generation IP/PBX call processing servers.

Avaya Unified Communications Solutions for Lotus Sametime, Lotus Domino and Lotus Notes

Compliant with Avaya Unified Communications Applications.

IBM and Avaya unified communications solutions consist of Avaya IP telephony, conferencing, mobility and messaging applications, plus IBM hardware, software and services, including IBM System

x servers; IBM Lotus Notes ®, IBM Sametime and IBM Lotus Domino ® software; and IBM Global Technology Services Integrated Communications Services. Avaya Meeting Exchange for IBM Lotus Sametime provides users added collaboration functionality, including click-to-call and multi-party click- to-conference capabilities to instant message contacts, email contacts and directory contacts from the Lotus Notes and Lotus Sametime. Meeting Exchange integrates with Sametime Web Conferencing to offer meeting participants a single, unified interface to both audio and Web conferencing. Mute noisy lines, see who is speaking and who has joined the call, disconnect participants or dial out to new participants. With the Avaya Unified Messenger solution, users can conveniently access voice messaging at their desktop via the same Lotus Notes client they use daily. They can quickly and effectively reply to a message, regardless of its origin, without having to switch to a different inbox or application. Users can also flexibly retrieve their email messages, directories, calendar and contacts by phone using text-to-speech conversion.

Avaya and IBM Integrated Contact Center Solutions

Compliant with Avaya Interaction Center and Avaya Voice Portal.

IBM Global Business Services (GBS) has established a CRM consulting services practice that includes solutions that contain Avaya Contact Center applications. Focused on contact center transformation, IBM GBS leverages the ability to use Avaya IP Contact Center solutions to help enterprises “flatten, consolidate and extend” customer service architecture and strategy to serve customers more effectively and more efficiently. IBM GBS and IBM GTS provide business consulting and systems integration services that can result in the implementation of Avaya solutions using the Avaya Customer Interaction Suite.

The integration of Avaya Contact Center solutions with IBM hardware and software components can include:

▶Avaya Contact Center software can run on IBM eServers running AIX or Linux.

▶Avaya Interaction Center AIC) can leverage customer intelligence from an IBM DB2 back-end database for routing decisions and screen pops.

▶Customers running AIC 7.0 and greater, selecting to use the thin-client Web interface, are taking advantage of the WebSphere Application Server.

▶Customers using the Avaya Voice Portal to implement self-service and speech self-service applications may utilize the WebSphere Voice Server and WebSphere Application Server for their speech engine and Services Oriented Architecture (SOA) application platform. An SOA based application platform allows businesses to leverage existing investments in infrastructure, applications, skill sets and to accelerate the development and deployment of speech-based self-service applications.

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.