Avaya and HP Alliance, Unified Communications

Solution Category

▶ Business Consulting ▶ Call Accounting

▶ Call/Contact Center

▶ Call Control/Routing

▶ Enterprise Application Integration ▶ Infrastructure

▶ Infrastructure Management ▶ IP Telephony

▶ Managed Services ▶ Messaging

▶ Multi-media Contact Center ▶ Multi-Vendor Integration

▶ Solution Architecture

▶ Unified Communications

Primary Industries Served ▶ Banking

▶ Finance

▶ Government – State & Local ▶ Insurance

▶ Manufacturing

Member Presence ▶ APAC

▶ CALA

▶ EMEA ▶ NA

Avaya Contact

Alan Rosenkoff 908-953-2783 arosenkoff@avaya.com

HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $91.7 billion for the four fiscal quarters ended Oct. 31, 2006.

For more information, visit www.hp.com/go/avaya or contact Terri Hardy

908-380-0330 terri.hardy@hp.com

The Avaya and HP Alliance

Avaya and HP help enterprises capitalize on the IP voice-data convergence with solutions that enable organizations to be more competitive, retain more customers and obtain greater business value from every communication. HP compliments Avaya’s strengths in intelligent communications applications with state-of-the-art software, industry-standard servers, always-on infrastructure components, enterprise access devices, and end-to-end integration, management, and support expertise to provide enterprises with a clear path to embed advanced communications into the fabric of organizations. HP can integrate, manage and support a company’s communications solutions into its data environment from the data center to the desktop. The HP and Avaya complete solution approach works with the company’s team in every critical phase – from assessing needs to selecting solutions, from defining how best to unify communications

to ensuring the best experience for both workers and customers, to implementing, managing and supporting the right solution for each company individually.

Unified Communications

 Compliant with SIP Enablement Services.

Avaya and HP extend the value of Microsoft Office applications and create a “real-time” communications environment that helps bring reduced costs, improved employee productivity and increased strategic advantage leveraged through the IT infrastructure. HP delivers to Microsoft users Avaya’s broad set of Unified Communications solutions to assist enterprises with the critical requirement to gain greater value and strategic differentiation from IT communications investments. Together Avaya

and HP deliver a high level of unifying communications skills (including integration into existing data networks) with a broad set of communications solutions. In addition Avaya and HP together can build value upon the new unified

communications environment within a company to show real ROI in a company’s performance.

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.