Prognosis Integrated Research, Member Presence

PROGNOSIS (Integrated Research)

Integrated Research (the people behind PROGNOSIS) develops and distributes performance monitoring and diagnostics software for business-critical IT infrastructures. Prognosis IP Telephony Manager enables large enterprise customers and managed service providers to optimize call quality and service reliability. Integrated Research has won many industry and government awards over its 19-year history. Its success is measured by the satisfaction of its clients in more than 50 countries, including the world’s largest bank, stock exchange, airline manufacturer, telecommunications company and Internet service provider. PROGNOSIS is sold and supported through Integrated Research offices, resellers, and managed service providers. Integrated Research’s corporate headquarters is located in Sydney, Australia. Offices can also be found in the U.K., Germany and the U.S.

For more information, visit www.prognosis.com or contact John Dunne

+61 (0)2 9921 1534 john.dunne@prognosis.com

Offers

Prognosis IP Telephony Manager

Compliant with Avaya Communication Manager, Avaya Servers, Avaya Media Gateways and Avaya Telephones.

PROGNOSIS IP Telephony Manager is a specialized management tool that provides proactive monitoring across Avaya and other major IP-PBX vendor platforms—offering support personnel a unified view across all their disparate IP telephony environments.

For Avaya environments, PROGNOSIS software greatly simplifies the task of managing large deployments, offering the capabilities to:

▶Troubleshoot, diagnose and optimize voice quality.

▶Gain deep visibility into the state of key system components for fault rectification, performance monitoring and capacity planning.

▶Manage multiple vendor telephony environments through a single, unified view.

Solution Category

▶Call/Contact Center – IP Telephony

Primary Industries Served

▶Banking

▶Finance

▶Government

▶Healthcare

▶Insurance

Member Presence

▶APAC (Primary Region)

▶NAR

▶EMEA

Avaya Contact

Riz Masurekar

+91 (0)989 251 0550 masurekar@avaya.com

▶Monitor across large enterprise and managed service provider deployments.

PROGNOSIS is quick and easy to install, providing the most frequently used alerts, displays and reports out of the box. All these aspects of PROGNOSIS can also be customized, giving users total flexibility, such as the capacity to measure and track their unique service levels. The ideal solution for global enterprises and large MSPs, PROGNOSIS provides support personnel with a unified view across all their disparate IP telephony environments. This eliminates the need to procure and maintain multiple tools and reduces the time and expense involved in training staff to use a variety of management solutions.

PROGNOSIS enables support personnel to:

▶Reduce trouble tickets: A real-time view of voice quality and service delivery status provides pre- emptive insight into the critical factors that can cause problems.

▶Optimize resource utilization: The ability to correlate configuration and resource utilization ensures the reliability and efficient use of media servers, trunks and gateways.

▶Reduce operating costs: Predicting the possibility of

problematic network hops or over-utilized channels prevents outages that have a material impact on expenses.

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.