Avaya 2 manual LiteScape Technologies

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LiteScape Technologies

LiteScape Technologies develops enterprise software that enhances the value of IP Telephony by integrating business applications with real-time collaboration technologies. LiteScape extends interactive voice, text and image capabilities to Avaya IP Telephones and any IP device. Its portfolio of solutions include integration with leading collaboration technologies from Microsoft®, WebEx, IBM and Avaya; integration with multiple corporate directories simultaneously to provide enterprise wide directory search, dial, conference and broadcast capabilities; and secure profile management for multi-factor authentication through an Avaya IP Telephone. Through these capabilities, LiteScape has deployed several vertical-specific applications in retail (time card, IP phone kiosks, ad-casting), financial (broadcast, IP phone kiosks), legal (client matter tracking, account code billing), education (attendance, broadcast) and government (directory integration, secure profile management).

For more information, visit www.litescape.com or contact John Coyle

650-292-0353 john.coyle@litescape.com

Offers

On-Cast™

Compliant with Avaya Communication Manager and Avaya IP Telephones.

OnCast™ provides function-rich broadcasting directly from an Avaya IP Telephone. With the OnCast family of products, users can easily realize the full potential of convergence. Timely content in many formats can now be easily collected from a variety of sources, filtered for important detail and broadcast immediately or automatically, delivering the current, specific, and appropriate information.

Litescape Retail (Employee Self Service) enables associates to better serve customers while enhancing overall store productivity. LiteScape Retails connects to an IP network and displays important product and company data right on an Avaya IP Telephone screen. Through its self-service features, LiteScape Retail enables associates to perform everyday administrative tasks, such as clocking in and out. They can also access valuable company data, including schedules, bulletins, vacations, meetings, calendars, and more. Associates can even contact their benefits coordinator to discuss benefits or connect with their healthcare provider, all at the push of a button.

Solution Category

Call Control/Routing

Enterprise Application Integration

Multi-vendor Integration

Rapid Application Development

Trading Turrets

Primary Industries Served

Finance

Government

Legal

Retail

Member Presence

APAC

EMEA

NA

Avaya Contact

Bob Lesniak

732-852-2281 rlesniak@avaya.com

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Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersSolution ChallengeResults AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.