Avaya 2 manual SDC Solutions

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Solution Category
Attendant Console
Workforce Management
Primary Industries Served Education – Higher
Healthcare
Hospitality
Member Presence APAC
NA
Avaya Contact Bob Lesniak
732-852-2281 rlesniak@avaya.com

SDC Solutions

SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK® PC-based Console, IntelliSPEECH® Intelligent Virtual Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emergency Notification, SDC integrates industry-standard technologies to provide easy access to centralized directory knowledge. SDC products can be used together as part of a Total Call Handling Solution, or individually based on a customer’s needs. Ultimately, SDC helps customers streamline communications to increase productivity, improve customer service and reduce costs.

For more information, visit www.sdcsolutions.com or contact Detta Donoghue

603-629-4242 ddonoghue@sdcsolutions.com

Offers

IntelliDESK® PC-based Console

Compliant with Avaya Communication Manager.

IntelliDESK® is a PC-based console that accesses the SDC Comprehensive Database, thereby providing operators with a comprehensive directory with single keystroke access to client and personnel status and information. IntelliDESK allows operators to expedite incoming calls faster and with greater confidence and accuracy.

IntelliSPEECH® Intelligent Virtual Agent

Compliant with Avaya Communication Manager.

IntelliSPEECH® is a speech-based auto attendant that provides natural interaction with the SDC Comprehensive Database using the spoken word. IntelliSPEECH allows callers to connect their own calls, initiate a page or access information by stating a command rather than using operator assistance or confusing touchtone menus. Used as a virtual

employee, IntelliSPEECH eliminates up to 80 percent of routine calls.

WebSERVICES Web-based Directory

WebSERVICES is a comprehensive, Web-based tool that allows your employees to access information housed in your SDC Comprehensive Database without operator assistance. WebSERVICES provides your staff with greater autonomy in conducting communications and allows your operators to spend more time administering to customers’ needs.

IPSERVICES IP-based Directory

Compliant with Avaya IP Telephones

IPServices empowers employees by allowing them to access the SDC Comprehensive Database directly from an IP display phone. Each directory search provides status, title, department, extension and pager or messaging device. Additional information can be provided according to your organization’s specific needs.

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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.