Avaya 2 manual AtHoc, Member Presence Avaya Contact

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AtHoc

AtHoc is a recognized leader in providing enterprise-class, network-centric emergency notification systems used for force and personnel protection, facility mass notification, public safety and critical enterprise communications. Millions of end users worldwide, in organizations such as the U.S. Air Force, U.S. Army, U.S. Navy, the Air University, Hawaii State Civil Defense, U.S. Patent and Trademark Office, Boeing, PricewaterhouseCoopers, and eBay rely on AtHoc’s alert delivery and management systems for critical communication and alerting needs.

For more information, please visit www.athoc.com or contact Ly Tran

650-685-3000 sales@athoc.com

Offers

AtHoc IWSAlerts™

Compliant with Avaya Communication Manager, Avaya Softphone, Avaya IP Telephones, Avaya SIP, Enablement Services and

Avaya SIP Application Server.

IWSAlerts is a commercial-off-the-shelf (COTS) offering that transforms an organization’s existing IP network, telephone and text messaging infrastructure into a comprehensive emergency notification system. IWSAlerts allows organizations to quickly communicate with all personnel via multiple and redundant channels – computers, shared computer kiosks, text-messaging, wireless devices, telephones (cell and land line phones), PDAs and more traditional forms of alerting such as public address systems, sirens, radios and digital bulletin boards.

Emergency operations teams use IWSAlerts to rapidly deliver highly-targeted warnings, instructions and information to thousands of people over multiple communication devices from a single management console. The system provides real-time recipient feedback and acknowledgements, aiding in personnel accountability and ensuring a quick and safe response.

Solution Category

911

Messaging

Security

Unified Messaging

Workforce Management

Primary Industries Served

Education

Government

Healthcare

Homeland Security

Transportation

Utilities

Member Presence

NA

Avaya Contact

Denise Gilardone 781-472-6041 gilardone@avaya.com

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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.