Avaya 2 manual CounterPath Solutions

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CounterPath Solutions

CounterPath Solutions is a developer of award-winning, carrier-grade VoIP and Video over IP, SIP softphones for telecom and Internet telephony service providers, cable operators, IP-PBX manufacturers and infrastructure manufacturers. CounterPath’s SIP softphones and softphone Software Development Kits (SDKs), which provide VoIP, Video over IP, IM (Instant Messaging) and Presence functionality and can be preconfigured to customer’s VoIP service and are predominantly licensed on a per-seat or per-subscriber basis either co-branded or private labeled. CounterPath’s technology is deployed by over 250 customers in more than 50 countries.

For more information, visit www.counterpath.com or contact Mark Klagenberg

604-320-3344 Ext.207 mklag@counterpath.com

Offers

eyeBeam 1.5 Softphone

Compliant with Avaya Communication Manager.

eyeBeam 1.5 is a multimedia desktop application which combines VoIP (Voice over IP), Video over IP, IM (Instant Messaging) and Presence capabilities to enable users to engage in SIP-based communications.

Solution Category

Call/Contact Center

Custom Applications Development

Help Desk

Infrastructure

IP Telephony

Messaging

Mobility

Multi-Vendor Integration

Security

Solution Architecture

Telecommuting

Unified Messaging

Voice Mail/Unified Messaging

Primary Industries Served

Telecommunications

Member Presence

APAC

CALA

EMEA

NA

Avaya Contact

Bob Lesniak

732-852-2281 rlesniak@avaya.com

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Contents Innovations About the Avaya Ecosystem Avaya DeveloperConnection ProgramAvaya Global AlliancePartner Program Accenture Aruba Networks OffersSolution ChallengeResults AtHoc Member Presence Avaya ContactCallCopy Centurion Citrix Systems An intelligent communications solution by Avaya and Citrix Fifa World CupCounterPath Solutions Cross Professional Services Extreme Networks Page Angleton Danbury Medical Center Avaya and HP Alliance Unified CommunicationsPage IBM Avaya and IBM AlliancePage An intelligent communications solution by Avaya and IBM Endo PharmaceuticalsInteractive Northwest Winn Army Community Hospital Ixia Jads Comm Jebsen & Jessen Communications Juniper Networks Page Risk Metrics Group LiteScape Technologies Leading Investment Bank Microsoft Our BusinessPage Blood Diagnostics Netgear NovaLink GmbH VP Bank Group Ontira Communications Prognosis Integrated Research Quescom Radiance Communications Pte Salesforce.com SDC Solutions Multi-site Facilities Health Care Organization Softel Communications Talisma Teledex Unisys Avaya and Unisys AllianceVeraz Networks VTechnologies WildPackets
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Manual 62 pages 48.22 Kb

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.