Leading Investment Bank | Avaya 2 instruction

A Leading Investment Bank

An intelligent communications solution by Avaya and Litescape

Challenge

In a financial world with rapid changes, financial institutions are constantly seeking better ways to deliver new information to their employees and customers. One particular challenge involves the daily dissemination of an investment bank’s latest research and comments on the financial markets. Traditionally delivered through a combination of costly and cumbersome conference calls and email, the task of delivering real time and potentially market-moving information is a great challenge for any bank and has significant revenue implications. To be first to market with an investment call or strategy often times leads to a significant increase in revenues.

Solution

To more effectively disseminate pertinent financial information in a timely and efficient manner, this leading investment bank chose LiteScape OnCast™, in conjunction with an Avaya S8700 Media Server, to simultaneously broadcast the bank’s latest financial research and news to almost 700 Avaya 4600 Series Telephones in two locations.

The LiteScape OnCast™ family of products allows users to realize the full potential of their investments in Avaya IP communications systems. With OnCast™, timely content in many formats can be easily collected from a variety of sources, filtered for important detail, and broadcast immediately or automatically, delivering the current, specific, and appropriate information to the people who need it most.

Avaya and LiteScape partnered with a systems integrator to provide this leading investment bank with a solution that allowed its research department to efficiently send a live voice broadcast each morning highlighting the firm’s latest investment insights. At the end of each trading day, the department sends a second live voice broadcast summarizing the day’s trading activity.

In addition to the research department, the IT group within this bank has also started to widely use OnCast’s broadcast capabilities to send text and text-to-speech broadcasts to notify employees of system status, IT maintenance schedules, emergency response information, and other pertinent information that needs to be widely distributed to employees in real time.

Results

▶Competitive edge. This leading investment bank can broadcast relevant information from dozens of sources to hundreds of professionals automatically.

▶Improved efficiency. The bank’s research department can broadcast messages to its traders without costly distribution, both in terms of labor and time.

▶Improved productivity. Employee notifications are easily handled and the real-time capability of the broadcast eliminates lag time.

2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.