Troubleshooting and routine maintenance
Error and maintenance messages
As with any sophisticated office product, error and maintenance messages may be displayed. The most common error and maintenance messages are shown below.
Error Message | Cause | Action |
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Access Error | The device is removed from the | Press Stop/Exit. Reinsert the device and try to |
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| USB direct interface while the | print with direct print or PictBridge. |
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| data is processing. |
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Calibrate | Calibration failed. | Press Black Start or Color Start and try it |
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| again. |
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| Do one of the following: |
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| Turn off the machine’s power switch. Wait a |
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| few seconds, then turn it on again. |
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| Put in a new drum unit. (See Replacing the |
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| drum unit on page 177.) |
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| Put in a new belt unit. (See Replacing the |
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| belt unit on page 183.) |
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| Put in a waste toner box. (See Replacing the |
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| waste toner box on page 188.) |
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| If the problem continues, call Brother |
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| Customer Service. |
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Cartridge Error | The toner cartridge is not installed | Pull out the drum unit, take out the toner |
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Put the Black (K) | properly. | cartridge that is indicated on the LCD, and put it |
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| back into the drum unit again. |
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Toner Cartridge |
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back in. 1 |
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1 The toner |
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cartridge color |
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with the problem is |
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shown in the |
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message. |
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Change Parts | It is time to replace the belt unit. | Replace the belt unit. (See Replacing the belt |
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Belt Unit |
| unit on page 183.) |
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Change Parts | The drum unit is near the end of | Use the drum unit until you have a print quality |
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Drum | its life. | problem; then replace the drum unit with a new |
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| one. |
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| (See Replacing the drum unit on page 177.) |
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| The drum unit counter was not | Press Menu, 8, 4, and then a or b to choose |
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| reset when a new drum was | Drum. |
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| installed. | Press OK and press 1 to reset the drum unit |
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| counter. |
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Change Parts | It is time to replace the fuser unit. | Call Brother Customer Service to replace the |
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Fuser Unit |
| fuser unit. |
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